Float Universal Banker

Farmers National Bank of Canfield•Niles, OH

2d•Onsite

About The Position

The Float Universal Banker fulfills Universal Banker duties while traveling as needed between multiple offices in the Trumbull County market, potentially working at multiple locations during a single workday. The role provides customer service by processing transactions, identifying client needs, recommending suitable products and services, and opening, maintaining, and closing deposit accounts. It also directs teller work and supports orderly teller and vault operations. The position promotes bank products and services, participates in sales and referral programs, coaches tellers on customer service and sales referrals, and coordinates sales and service operations with the assigned Branch Manager. Additional duties include assisting with account and loan processes, handling IRA and certificate-of-deposit transactions, supporting safe deposit box rentals, maintaining cash and security controls, resolving customer concerns, and making outbound sales calls. The position may run a teller window and requires schedule flexibility to meet branch staffing needs.

Requirements

High school diploma or GED.
At least two years of retail banking experience as a teller or in a customer-contact or sales position.
Ability to lead and motivate a team and remain actively involved in the bank’s referral program.
Excellent judgment and decision-making, time-management, and organizational skills.
Ability to present a professional image and maintain a high level of professionalism and confidentiality.
Strong communication skills to educate staff about policy and procedure changes.
Strong knowledge of daily branch, vault, and ATM operations.
Sound judgment in resolving client and employee issues.
Ability to travel between multiple offices in the Trumbull County market as needed, potentially between locations during a single workday.
Flexibility with work schedules to accommodate branch staffing requirements.

Nice To Haves

College degree preferred.
At least one year of experience opening new accounts, sales, and operations preferred.
Previous supervisory and sales experience highly preferred.

Responsibilities

Present bank products and services, including their features and benefits, and recommend options suited to clients’ needs.
Participate in referral and sales programs, campaigns, and training to meet sales goals.
Coordinate sales and service operations with the assigned Branch Manager.
Coach tellers on meeting sales referral goals and providing excellent customer service.
Prepare documents to open and maintain accounts based on client needs.
Assist clients with loan-related questions and processes, explain the loan application process, and identify opportunities for further discussion.
Prepare contracts, renew IRA Certificates, and process related IRA transactions.
Open and redeem Certificates of Deposit and calculate interest.
Assist customers with safe deposit box rentals according to the bank’s manual and secure negotiable instruments and confidential records at the end of each day.
Balance vault cash, ATM, branch totals, and monthly teller cash audits; manage vault cash under dual control, including transactions, cash orders and shipments, audits, and currency handling.
Assist customers with requests and complaints, research issues, and follow up to resolve matters to their satisfaction.
Ensure tellers balance daily, help locate differences, confirm differences are properly initialed, and report them to a manager when required.
Monitor lobby activity and adjust time spent on new-account transactions to serve waiting customers efficiently.
Maintain knowledge of competing banks’ products, promotions, and operations to make effective recommendations.
Ensure staff know and follow dual-control policies and procedures.
Open and close the branch using proper security procedures.
Sign official checks and CDs up to $50,000 and complete STeller overrides.
Make outbound sales calls to current and prospective clients.
Run a teller window as needed.
Adjust work schedules to accommodate branch staffing requirements.
Perform other duties as assigned.