Universal Banker Jobs

About The Position

Requirements

• One year of teller or cash handling experience.
• Six months customer relationship building or sales experience.
• Demonstrated expertise in the Teller II and basic FSR job functions.
• High School diploma or equivalent.
• Cash handling, sales, customer service experience.
• Good interpersonal skills.
• Good computer skills.
• Ability to read, write, speak, and understand English.

Nice To Haves

• Previous banking experience preferred.

Responsibilities

• Serves customers quickly, accurately, efficiently, and confidentially according to the South State Bank Service Standards.
• Knows and understands the products and services offered by the Bank, including facts, features, benefits, advantages, rules, regulations, and price structure.
• Identifies customer needs and expectations by listening for clues and seeks opportunities to expand customer relationships by making referrals.
• Presents a neat and professional personal appearance.
• Ensures compliance with all banking regulations, including Regulation CC and Bank Secrecy Act.
• Develops a strong understanding of customer-facing technology and can discuss and enroll customers in self-service options.
• Processes transactions for savings, checking, and loan accounts.
• Maintains a neat and orderly work area.
• May assist in guiding and training new tellers.
• May allow customers access to safe deposit boxes.
• Cashes checks and processes savings withdrawals within assigned limits and in accordance with prescribed procedures.
• Sells certified checks.
• Balances transactions daily.
• May service/balance ATM.
• May utilize the branch capture system.
• Follows policies and procedures in completing transactions, minimizing operational errors, and maintaining a proper workflow.
• Follows the branch’s security and audit procedures and understands the function and operation of security devices.
• Opens new deposit accounts and understands the products and financial services offered by the bank, handling services such as stop payments, wire transfers, and other maintenance functions within assigned limits.
• Explains policies and procedures as necessary.
• Resolves customer problems and complaints with courtesy and discretion, and directs customers with difficult problems to other sources for assistance.
• Shows sincere appreciation for each customer’s time and business.
• Assures that branch records, reports, and other correspondence resulting from customer development attempts are correct, timely, and properly distributed.
• Floats to different offices in an area to accommodate staffing needs.
• Other duties as assigned.

Benefits

• The SouthState Way New Team Member Orientation
• Teller Foundations
• Banker Foundations
• All assigned Regulatory Compliance Training
• Acknowledgement of all policies through DocuSign as assigned