Universal Banker Jobs

About The Position

Requirements

• 2 to 5 years of banking, financial services, or comparable customer relationship experience.
• Demonstrated ability to identify customer needs and successfully transition service interactions into sales or referral opportunities.
• Experience with deposit account servicing and customer transaction processing.
• Ability to obtain and maintain NMLS registration.
• Ability to process consumer loan applications and develop the knowledge necessary to qualify for lending authority.
• Ability to open and close the branch in accordance with established procedures.
• Strong customer service, communication, and relationship-building skills.
• Strong attention to detail and accuracy.
• Ability to take ownership of errors and resolve issues promptly.
• Ability to manage multiple priorities in a fast-paced banking environment.
• Ability to learn and effectively use banking systems and technology.
• Ability to adhere to Bank policies, procedures, regulatory requirements, and internal controls.

Nice To Haves

• Previous Universal Banker, Personal Banker, Customer Service Specialist, or similar banking experience.
• Experience with consumer lending and home equity products.
• Demonstrated experience developing and managing customer relationships.
• Experience identifying sales and referral opportunities within a banking environment.
• Notary Public commission.
• NMLS registration.
• Knowledge of retail banking products, services, operations, and regulatory requirements.

Responsibilities

• Provide and maintain a high level of customer service during all customer interactions.
• Build and maintain customer relationships by identifying financial needs and recommending appropriate Bank products and services.
• Develop and manage relationships with existing and prospective customers to support customer retention and branch growth.
• Process consumer loan applications from application through closing, including home equity products, in accordance with Bank policy and applicable requirements.
• Promote Bank products and services and refer customers to appropriate personnel for additional financial needs.
• Process retail and commercial transactions, including deposits, withdrawals, loan payments, check cashing, and other transactions as needed.
• Maintain accuracy in cash handling, balancing, and transaction processing in accordance with established procedures.
• Support daily branch operations, including night drop, ATM balancing, safe deposit boxes, debit card setup, branch capture, and preparation of courier materials.
• Maintain accurate and current customer contact information and account records.
• Assist with administrative and operational responsibilities necessary to support efficient branch operations.
• Maintain current knowledge of Bank products, services, systems, procedures, and operational changes.
• Identify and manage operational and fraud risks and escalate concerns in accordance with Bank policies and procedures.
• Ensure compliance with Bank policies, procedures, internal controls, and applicable federal and state regulations.
• Maintain confidentiality and protect customer and Bank information.

Benefits

• Health coverage
• 401(k) with company match
• Paid time off
• Opportunities for career growth and internal mobility within a community bank
• Supportive team environment focused on employee development and engagement
• Opportunities to give back locally
• Competitive compensation