Universal Banker

Neighbors Credit Union•St Louis, MO

14d•$20 - $22

About The Position

Neighbors Credit Union is a growing, not-for-profit, full-service financial institution established in 1928 in St. Louis. Its mission is to provide great member experiences through innovative products, superior service, and trusted advice, while strengthening the community with financial education. The Universal Banker serves as a brand ambassador, following the credit union’s mission, vision, and service standards while providing excellent service to internal and external members, acting with integrity, offering trustworthy guidance, and taking personal responsibility. This full-time position supports members’ financial needs and service requests, handles transactions and operational duties, and helps oversee and train team members across various markets and branches. The schedule is Monday through Friday, 8:30 a.m. to 5:30 p.m., with rotating half-day Saturdays. Salary is $20.00–$22.00, with eligibility for benefits and an annual incentive plan.

Requirements

At least two years of experience in service delivery.
Proven experience using technology.
An avid user of a financial institution’s online tools for personal banking.
High school diploma or equivalent.

Nice To Haves

Cash handling experience.
College degree.

Responsibilities

Uncover members’ financial needs and offer appropriate recommendations.
Perform proactive activities to provide excellent service and achieve member growth.
Provide member support and resolve complex issues to ensure member satisfaction.
Educate members on using electronic service delivery channels in the branch and on personal devices.
Handle electronic messages, inbound phone calls, and video calls related to member accounts or general questions about Neighbors Credit Union services.
Ensure compliance with related federal and state regulations and stay current on fraud training and trends.
Manage and maintain member records and follow guidelines for proper system management.
Work with team members to resolve complaints and provide support as needed.
Process financial transactions, including cash handling.
Perform operational responsibilities, including auditing, ITM/ATM maintenance, cash management, and vault maintenance.
Oversee team members across various markets and branches and provide peer training as needed.
Maintain authority to discipline subordinates as needed.