Floating Universal Banker II

Home Bank•Jennings, LA

About The Position

This position performs routine branch operations and builds long-term customer relationships by providing complete, efficient customer service. The role assists with account maintenance and works with the team to maintain a high level of customer satisfaction. Responsibilities include teller operations and opening deposit accounts. The position may travel and must be able to work the expected banking center hours, including Saturdays depending on the market and location.

Requirements

High school diploma or equivalent.
At least 1 year of general cash-handling, sales, and customer-service experience.
Good analytical and problem-solving skills, including the ability to diagnose, resolve, or escalate critical situations.
Ability to work expected banking center hours, including Saturdays depending on the market and location.
Strong knowledge of daily branch, vault, and ATM operations.
Clear and effective verbal, written, and interpersonal communication skills, including the ability to follow instructions and communicate clearly with customers and employees.
Ability to work independently or as part of a team with little to no direct supervision.
Good credit; a credit report is required for employment.
Ability to travel may be required.

Nice To Haves

At least 1 year of previous banking experience is strongly encouraged.

Responsibilities

Handle lobby, drive-through, night-deposit, and bank-by-mail customer transactions promptly and accurately in accordance with bank policies and procedures.
Perform cash-handling duties, including counting, verifying, and packaging coins and currency; balance the cash drawer daily; and assist with ATM balancing and replenishment.
Assist with daily vault duties as needed and potentially serve as vault custodian.
Process daily teller work and ensure debits and credits balance according to established policies and guidelines.
Provide comprehensive, prompt, and efficient customer service in all transactions.
Engage customers in conversations to build relationships, determine financial needs, and make recommendations.
Contribute to banking center success by achieving assigned branch and line-of-business referral goals.
Use bank systems and maintain knowledge of deposit and lending products and services to open deposit accounts, perform maintenance, and enroll customers in services.
Mentor newly hired or promoted team members in support of Home Bank values.
Use good judgment, remain alert to potential fraud, and handle confidential information discreetly.
Maintain a neat workstation and keep necessary supplies organized and available.
Perform other duties as required or assigned by leadership.