Floating Universal Banker II

Home Bank•Jennings, LA

About The Position

The Universal Banker II performs routine branch operations and builds long-term customer relationships through complete, efficient customer service. The role supports account maintenance and works with the team to maintain a high level of customer satisfaction. Responsibilities include teller operations and opening deposit accounts. This is a floating position; travel may be required, and the employee must be able to work the banking center’s operating hours, including Saturday, depending on market and location. The position requires good credit. A credit report is required for employment. Home Bank is an equal opportunity employer.

Requirements

High school diploma or equivalent.
At least 1 year of general cash-handling, sales, and customer-service experience.
Strong analytical and problem-solving skills, including the ability to diagnose, resolve, or escalate critical situations.
Ability to work the expected banking center operating hours, including Saturday depending on market and location; travel may be required.
Strong knowledge of daily branch, vault, and ATM operations.
Good credit; a credit report is required for employment.
Clear verbal, written, and interpersonal communication skills, with the ability to follow instructions and communicate clearly with customers and employees.
Self-directed and motivated, with the ability to work independently or as part of a team with little to no direct supervision.

Nice To Haves

At least 1 year of previous banking experience is strongly encouraged.

Responsibilities

Promptly and accurately handle lobby, drive-through, night-deposit, and bank-by-mail customer transactions in accordance with Home Bank policies and procedures.
Handle cash, including counting, verifying, and packaging coins and currency; balance the cash drawer daily; and assist with ATM balancing and replenishment.
Assist with daily vault duties as needed and potentially serve as vault custodian.
Process daily teller work and ensure debits and credits balance according to established policies and guidelines.
Provide comprehensive, prompt, and efficient customer service in all transactions.
Engage customers in conversations to build relationships, determine financial needs, and make recommendations.
Contribute to banking center success by meeting assigned branch and line-of-business referral goals.
Maintain working knowledge of the bank’s deposit and lending products and services; use bank systems to open deposit accounts, perform account maintenance, and enroll customers in services.
Mentor newly hired or promoted team members in support of Home Bank values.
Use sound judgment, remain alert to potential fraud, and protect confidential information.
Maintain a neat workstation and keep necessary supplies organized and available.
Perform other duties as required or assigned by leadership.