Universal Banker II

Home Bank•Broussard, LA

About The Position

The Universal Banker II performs routine branch operations and builds long-term customer relationships by providing complete and efficient customer service. The role assists with account maintenance and works as part of a team to maintain a high level of customer satisfaction. Responsibilities include teller operations and opening deposit accounts. The position handles customer transactions, cash and daily teller work, supports vault and ATM operations, and helps customers identify financial needs and appropriate banking products and services. The Universal Banker II also contributes to branch referral goals and mentors newly hired or promoted team members.

Requirements

High school diploma or equivalent.
At least 1 year of general cash-handling, sales, and customer-service experience.
Good analytical and problem-solving skills, including the ability to diagnose, resolve, or escalate critical situations.
Ability to work expected Banking Center operating hours, including Saturdays depending on market and location; travel may be required.
Strong knowledge of daily branch, vault, and ATM operations.
Good credit is required, and a credit report is required for employment.

Nice To Haves

At least 1 year of previous banking experience is strongly encouraged.

Responsibilities

Promptly and accurately handle lobby, drive-thru, night deposit, and bank-by-mail customer transactions according to Home Bank policies and procedures.
Handle cash, including counting, verifying, and packaging coins and currency; balance the daily cash drawer; and assist with ATM balancing and replenishment.
Assist with daily vault duties as needed and may serve as vault custodian.
Process daily teller work and ensure debits and credits balance according to established policies and guidelines.
Provide comprehensive, prompt, and efficient customer service in all transactions.
Engage customers in conversations to build relationships, determine financial needs, and make recommendations.
Contribute to banking center success by achieving assigned branch and line-of-business referral goals.
Maintain working knowledge of deposit and lending products and services and use bank systems to open deposit accounts, perform maintenance, and enroll customers in services.
Mentor newly hired or promoted team members in support of Home Bank values.
Use good judgment, remain alert to potential fraud, and handle confidential information discreetly.
Maintain a neat workstation and keep necessary supplies organized and available.
Perform other duties as required or assigned by leadership.