Universal Banker II

First Mid Bank & Trust•St. Louis, MO

2d•$18 - $22

About The Position

At First Mid, the Universal Banker II helps customers feel valued, satisfied, and understood by developing personalized relationships and asking questions to create solutions suited to their needs and life stages. The role delivers customer service, processes banking transactions, opens and maintains personal and commercial accounts, originates consumer loan applications, and supports branch operations. It also develops customer and business-partner relationships, promotes banking products and services, and identifies opportunities for referrals. The position may include training Tellers or other Universal Bankers, participating in promotional and community activities, and working at other First Mid Banking centers. Advancement is based on management discretion. Compensation includes base salary determined by factors such as education, skills, internal equity, and experience, with discretionary short-term incentives potentially including bonuses, incentives, and/or commission. Benefits are subject to eligibility requirements.

Requirements

High School Diploma or GED.
At least 2 years of experience working in a sales- and goal-based environment.
At least 1 year of banking and/or consumer lending experience.
Knowledge of banking practices and regulations.
Proficiency using Microsoft Office and computer applications.
Successfully complete required compliance and First Mid training curriculum to become proficient in the account-opening process.

Nice To Haves

Previous sales experience is preferred.

Responsibilities

Create a quality service experience by resolving customer needs promptly and supporting overall customer satisfaction.
Follow company service standards, including greeting customers and making them feel welcome.
Accurately and efficiently process customer transactions within policy guidelines, including deposits, withdrawals, payments, check cashing, and cashier’s checks.
Seek manager assistance for suspicious transactions and management approval for transactions outside authorized limits.
Follow bank compliance, security, operational, and financial-loss policies and standards.
Maintain and balance a cash drawer and assist with daily branch operations.
Independently open personal and commercial customer accounts and deposit-related products, including IRA, Trust, Business, POA, and Estate accounts.
Make changes to existing accounts as requested by customers.
Independently originate consumer loan applications and may process consumer loan requests.
Train Tellers or other Universal Bankers on sales and operational duties associated with the role.
Identify process improvements that could improve the customer experience and communicate ideas to branch management.
If applicable, allow safe deposit box holders entry.
Maintain professional appearance and conduct and protect customer confidentiality.
Develop and maintain relationships with business partners and customers.
Educate and encourage customers to use alternate delivery systems such as ATMs, debit cards, and online and mobile banking.
Maintain knowledge of banking products through training, branch meetings, and corporate communications.
Identify growth opportunities and make referrals to appropriate business lines.
Consistently meet or exceed established position goals.
Participate in bank promotions, external community events, and promotional activities as applicable.
Work in other First Mid Banking centers as required.
Complete other specified duties as assigned.