Universal Banker II

Nicolet National Bank•Cuba City, WI

About The Position

The Universal Banker II drives new customer and business growth while expanding existing customer relationships. This role serves as a trusted frontline advisor, delivering an exceptional customer experience and reflecting Nicolet National Bank’s culture and values. It performs Universal Banker I responsibilities—including teller operations, digital support, and needs-based referrals—with the added ability to open and service consumer deposit accounts. The banker engages customers in financial conversations, recommends appropriate solutions, supports referrals for credit opportunities, and connects customers with Personal Bankers or lending specialists. The position supports branch performance through customer engagement, referrals, accurate operations, and compliance with regulatory and internal standards. The role includes customer service across in-person, phone, and digital channels; cash and teller operations; opening and maintaining consumer deposit accounts; sales, referrals, and outreach; problem resolution; risk and compliance practices; and teamwork and community engagement. The banker may also provide informal support to Universal Banker I colleagues. Other duties may be assigned.

Requirements

High school diploma or equivalent required.
1–2 years of banking, customer service, or cash-handling experience required.
Strong customer-service orientation, communication skills, and interpersonal skills.
Knowledge of deposit products, digital tools, branch operations, and onboarding processes.
Ability to conduct needs-based conversations and make confident product referrals.
Accuracy and attention to detail in account-opening and cash-handling environments.
Strong organizational and problem-solving skills, with the ability to prioritize in a dynamic environment.
Proficiency with banking systems, digital platforms, and Microsoft Office.

Nice To Haves

Prior experience opening consumer deposit accounts preferred.
Exposure to branch sales, referrals, and basic financial-services concepts strongly preferred.

Responsibilities

Deliver welcoming, professional service across in-person, phone, and digital channels.
Conduct needs-based conversations to understand customer goals and recommend solutions.
Assist with servicing requests accurately and follow up promptly to support customer satisfaction.
Process deposits, withdrawals, loan payments, transfers, cashier’s checks, and other transactions accurately.
Balance the cash drawer and assist with vault, ATM, night depository, and dual-control responsibilities.
Identify suspicious or fraudulent behavior and escalate it appropriately.
Open and service consumer checking, savings, money market, and certificate of deposit accounts.
Complete account maintenance, customer information updates, and documentation reviews accurately.
Ensure account onboarding complies with KYC, CIP, identity-verification, and policy requirements.
Educate customers about account features, benefits, and digital access tools.
Identify customer financial needs and recommend appropriate Nicolet products and services.
Meet referral, service, and activity expectations aligned with branch goals.
Refer customers to partners for consumer loans, home equity loans or lines, credit cards, business banking, and investment or wealth services.
Conduct outreach and follow-ups and manage the referral pipeline.
Support business objectives through internal and external sales calls and other business-development activities.
Resolve account issues, transaction discrepancies, fee inquiries, and debit-card concerns professionally; escalate complex issues when appropriate.
Follow Nicolet policies and applicable regulations, including BSA/AML, KYC, OFAC, Reg CC, Reg E, privacy, and security requirements.
Maintain accurate records and documentation and audit-ready practices; follow branch operating procedures and risk-mitigation standards.
Participate in team huddles, share observations, and support branch goals.
Represent Nicolet in community involvement and customer-engagement activities.
Provide informal support to Universal Banker I colleagues to help build their skills and confidence.
Maintain appropriate controls and comply with applicable laws and regulations.
Work successfully with others and support equal employment opportunity, inclusion, and respect for different perspectives.
Perform other duties as assigned.