Universal Banker II

Nicolet National Bank•Medford, WI

About The Position

At Nicolet National Bank, the Universal Banker II is a trusted frontline advisor who helps attract new customers and business while expanding existing customer relationships. The role reflects the bank’s community-banking culture and commitment to excellent customer service. It performs the responsibilities of a Universal Banker I—including teller operations, digital support, and needs-based referrals—with the additional capability to open and service consumer deposit accounts. The banker engages customers in financial conversations, recommends appropriate solutions, supports credit referrals, and contributes to branch performance through customer engagement, referrals, accurate operations, and regulatory compliance. The position provides service in person, by phone, and through digital channels; processes and balances transactions; opens and services consumer deposit accounts; and educates customers about account features and digital access tools. It identifies customer needs and refers them to appropriate partners for lending, business banking, and investment or wealth services. The role also resolves customer concerns, follows risk and compliance procedures, collaborates with branch colleagues, and participates in community engagement. It may provide informal support to Universal Banker I colleagues. Other duties may be assigned.

Requirements

High school diploma or equivalent required.
1–2 years of banking, customer-service, or cash-handling experience required.
Strong customer-service skills and strong communication and interpersonal skills.
Knowledge of deposit products, digital tools, branch operations, and onboarding processes.
Ability to conduct needs-based conversations and make confident product referrals.
Accuracy and attention to detail in account-opening and cash-handling environments.
Strong organizational and problem-solving skills, with the ability to prioritize in a dynamic environment.
Proficiency with banking systems, digital platforms, and Microsoft Office.

Nice To Haves

Prior experience opening consumer deposit accounts preferred.
Exposure to branch sales, referrals, and basic financial-services concepts strongly preferred.

Responsibilities

Deliver welcoming, professional service across in-person, phone, and digital channels.
Conduct needs-based conversations, understand customer goals, recommend solutions, and follow up on service requests.
Process deposits, withdrawals, loan payments, transfers, cashier’s checks, and other transactions accurately.
Balance the cash drawer and assist with vault, ATM, night depository, and dual-control responsibilities.
Identify suspicious or fraudulent behavior and escalate it appropriately.
Open and service consumer checking, savings, money market, and CD accounts.
Complete account maintenance, customer information updates, and documentation reviews accurately.
Ensure account onboarding complies with KYC, CIP, identity verification, and applicable policies.
Educate customers about account features, benefits, and digital access tools.
Identify financial needs and recommend appropriate Nicolet products and services.
Meet referral, service, and activity expectations aligned with branch goals.
Refer customers to partners for consumer loans, home equity loans or lines, credit cards, business banking, and investment or wealth services.
Conduct disciplined outreach, follow-ups, pipeline management, internal and external sales calls, and other business-development activities.
Resolve account issues, transaction discrepancies, fee inquiries, and debit-card concerns professionally; escalate complex issues as appropriate.
Follow bank policies and applicable regulations, including BSA/AML, KYC, OFAC, Reg CC, Reg E, privacy, and security requirements.
Maintain accurate records, documentation, audit-ready practices, and adherence to branch procedures and risk-mitigation standards.
Participate in team huddles, share observations, and support branch goals.
Represent Nicolet in community involvement and customer-engagement activities.
Provide informal support to Universal Banker I colleagues to help build their skills and confidence.
Maintain appropriate controls and comply with applicable laws and regulations.
Communicate the value of workplace diversity and work respectfully with others, supporting equal employment opportunity, inclusion, and respect for different perspectives.
Perform other duties as assigned.