Universal Banker II

Georgia's Own Credit Union•Smyrna, GA

1d•Onsite

About The Position

The Universal Banker II delivers exceptional member service, builds member relationships, supports branch operations, and serves as an experienced resource for branch employees. The position combines advanced transaction processing, account opening, lending, service, and relationship-development responsibilities while supporting the branch team’s success. It also supports onboarding, peer mentoring, operational guidance, and reinforcement of sales and service practices while remaining accountable for individual performance and production goals. The Universal Banker II works closely with the Universal Banker Manager and/or Area Service Manager to promote service excellence, operational consistency, employee development, member engagement, and branch productivity. The position pays $25.00 per hour. The role works in an office environment and may rotate among transaction, office, lending, and service responsibilities according to member and branch needs. It includes Saturday rotation and coverage at other branches when necessary. The employee must comply with applicable SAFE Act requirements for lending responsibilities, including maintaining current NMLS registration and notifying the Credit Union within 30 days of changes that must be reflected in the registry.

Requirements

High school diploma and equivalent years of experience.
Three to five years of experience in a financial branch environment, comparable financial-industry experience, or retail sales experience.
Experience with the loan application process and standard or typical internal operating policies and procedures.
Ability to communicate in writing and verbally with members and others at all levels of the Credit Union.
Knowledge of current industry offers, market trends, competitors, and Credit Union lending and member-service policies and procedures.
Ability to interpret financial information, including credit scores, debt, assets, balances, payments, and interest rates, and perform mathematical functions including percentages and ratios.
Analytical thinking, problem-solving, decision-making, and judgment, including gathering and applying relevant data to research and resolve issues.
Working knowledge of Microsoft Word, Excel, and PowerPoint.
Ability to provide coverage at other branches when necessary and work a Saturday rotation schedule.
Ability to pass a background check that includes credit, drug screen, bondability, and criminal background checks.
Ability to communicate face to face or through technology, with or without reasonable accommodation.
Ability to sit and stand for varying increments of time and lift or push up to 10 pounds.
For lending responsibilities, compliance with SAFE Act requirements and Credit Union policies and procedures, including keeping NMLS registration current and notifying the Credit Union within 30 days of applicable changes.

Nice To Haves

Bachelor’s degree preferred.

Responsibilities

Deliver exceptional service through in-person, telephone, and digital member interactions.
Build member relationships by identifying needs and recommending appropriate products and services.
Open consumer and business membership accounts and assist with account maintenance, problem resolution, and service requests.
Process and support consumer loan applications and related documentation.
Conduct consultative conversations to identify deposit, lending, and relationship-growth opportunities; follow up with members and document interactions in designated systems.
Promote Credit Union products and services through referrals, education, and relationship management, supporting branch service, production, and member-experience goals.
Process deposits, withdrawals, loan payments, check cashing, and account-maintenance transactions, maintaining accurate balancing records.
Perform vault, ATM, branch-capture, balancing, and reconciliation activities as assigned; process operational exceptions and authorized overrides within delegated authority limits.
Support branch readiness, operational compliance, and audit preparedness, and follow Credit Union policies, procedures, and regulatory requirements.
Serve as a peer mentor and operational resource; support onboarding, training, knowledge sharing, and skill development for branch employees.
Reinforce service standards, sales practices, operational procedures, and member-engagement expectations; collaborate with the Universal Banker Manager on development opportunities and operational challenges.
Maintain individual production goals for memberships, deposits, lending, referrals, debit activation, and other established performance measures.
Support business-development and community-engagement activities, member traffic flow, phone coverage, appointments, and branch execution.
Rotate between transaction, office, lending, and service responsibilities based on member and branch needs, and provide coverage at other locations as needed.
Support the Universal Banker Manager by reinforcing operational expectations, service standards, and branch routines.
Communicate member concerns, operational issues, staffing challenges, and process-improvement opportunities to branch leadership; provide knowledgeable branch support during high demand, staffing shortages, or employee transitions.
Assist with employee onboarding and training as directed by branch leadership. Employee coaching, scheduling, performance evaluations, corrective action, staffing decisions, and employee development remain the responsibility of branch leadership.
Maintain current NMLS registration when applicable and notify the Credit Union within 30 days of changes that must be reflected on the NMLS registry.