Universal Banker II

Georgia's Own Credit Union•Bainbridge, GA

2d•Onsite

About The Position

The Universal Banker II delivers exceptional member service, builds member relationships, supports branch operations, and serves as an experienced resource for branch employees. The role combines advanced transaction processing, account opening, lending, service, and relationship-development responsibilities while supporting the branch team’s success. The Universal Banker II supports onboarding, peer mentoring, operational guidance, and consistent sales and service practices while remaining accountable for individual performance and production goals. In coordination with the Universal Banker Manager and/or Area Service Manager, the role promotes service excellence, operational consistency, employee development, member engagement, and branch productivity. The position pays $25.00 per hour. The employee works in an office environment and may rotate among transaction, office, lending, and service responsibilities according to member and branch needs. Branch coverage at other locations and a Saturday rotation are required. Lending responsibilities require compliance with the SAFE Act, including maintaining current NMLS registration.

Requirements

High school diploma and equivalent years of experience; a bachelor’s degree is preferred.
Three to five years of experience in a financial branch environment, comparable financial-industry experience, or retail sales experience.
Ability to provide coverage at other branches when necessary and work a Saturday rotation schedule.
Ability to communicate effectively in writing and verbally with members and people at all levels of the Credit Union.
Experience with the loan application process and standard internal operating policies and procedures.
Knowledge of current industry offers, market trends, competitors, and Credit Union lending and member-service policies and procedures.
Ability to interpret financial information, including credit scores, debt, assets, balances, payments, and interest rates, and perform mathematical calculations including percentages and ratios.
Analytical thinking, problem-solving, decision-making, and judgment skills, including gathering and applying information to research and resolve issues.
Working knowledge of Microsoft Word, Excel, and PowerPoint.
Must pass background checks, including credit, drug screen, bondability, and criminal background checks.
Must comply with SAFE Act requirements and Credit Union policies and procedures for lending responsibilities, keep NMLS registration current, and notify the Credit Union within 30 days of changes that need to be reflected in the registry.
Able to perform essential duties, including communicating face to face or through technology with or without reasonable accommodation; sit and stand for varying periods; and lift or push up to 10 pounds.

Nice To Haves

Bachelor’s degree.
Experience in a financial branch environment or comparable financial-industry experience.

Responsibilities

Deliver service through in-person, telephone, and digital interactions; build member relationships by identifying needs and recommending appropriate products and services.
Open consumer and business membership accounts, assist with account maintenance and service requests, resolve problems, and support consumer loan applications and documentation.
Conduct consultative conversations, identify deposit and lending opportunities, follow up with members, document interactions, and promote products and services through referrals and education.
Support branch service, production, and member-experience goals, including individual goals for memberships, deposits, lending, referrals, debit activation, and other performance measures.
Process deposits, withdrawals, loan payments, check cashing, and account maintenance transactions; maintain accurate balancing records.
Perform vault, ATM, branch-capture, balancing, and reconciliation activities as assigned; demonstrate proficiency with branch technology and equipment.
Process operational exceptions and authorized overrides within delegated authority; support branch readiness, compliance, and audit preparedness; follow policies, procedures, and regulatory requirements.
Mentor peers, support onboarding of newly hired Universal Bankers, reinforce service and sales practices, and assist with training and knowledge sharing.
Collaborate with the Universal Banker Manager to identify development opportunities and operational challenges and promote teamwork and a positive branch culture.
Generate referrals and relationship opportunities, support business-development and community-engagement activities, and help manage member traffic, phone coverage, and appointments.
Rotate among transaction, office, lending, and service responsibilities; provide coverage at other branch locations as needed and work a Saturday rotation schedule.
Reinforce operational expectations, service standards, and branch routines; communicate member concerns, operational issues, staffing challenges, and process-improvement opportunities to branch leadership.
Serve as a knowledgeable resource during high-demand periods, staffing shortages, or employee transitions and assist with onboarding and training as directed by branch leadership.