Universal Banker II

Georgia's Own Credit Union•Alpharetta, GA

7d•Onsite

About The Position

The Universal Banker II delivers exceptional member service, builds member relationships, supports branch operations, and serves as an experienced resource for branch employees. The role combines advanced transaction processing, account opening, lending, service, and relationship-development responsibilities with individual performance and production accountability. The position supports onboarding, peer mentoring, operational guidance, and consistent sales and service practices. Working closely with the Universal Banker Manager and/or Area Service Manager, the Universal Banker II promotes service excellence, operational consistency, employee development, member engagement, and branch productivity. The employee may provide coverage at other branches and must work a Saturday rotation schedule. The position pays $25.00 per hour. Georgia’s Own Credit Union offers medical, dental, and vision coverage and 401(k) matching.

Requirements

High school diploma and equivalent years of experience; a bachelor’s degree is preferred.
Three to five years of experience in a financial branch environment, comparable financial-industry experience, or retail sales experience.
Ability to provide coverage at other branches when necessary and work a Saturday rotation schedule.
Ability to communicate in writing and verbally with members and others at all levels of the Credit Union.
Experience with the loan application process and standard internal operating policies and procedures.
Knowledge of current industry offers, market trends, competitors, and Credit Union lending and member-service policies and procedures.
Ability to interpret financial information, including credit scores, debt, assets, balances, payments, and interest rates, and perform mathematical functions such as percentages and ratios.
Analytical thinking, problem-solving, decision-making, and judgment skills, including gathering and applying relevant data to research and resolve issues.
Working knowledge of Microsoft Word, Excel, and PowerPoint.
Ability to pass credit, drug-screen, bondability, and criminal-background checks.
Ability to communicate face to face or through technology, with or without reasonable accommodation.
Ability to sit and stand for varying periods and lift or push up to 10 pounds.
For lending responsibilities, compliance with SAFE Act requirements and Credit Union policies and procedures, including maintaining current NMLS registration and reporting applicable changes within 30 days.
Demonstrated member focus, integrity, teamwork, dependability, high work standards, and sound decision-making and judgment.

Nice To Haves

Bachelor’s degree.

Responsibilities

Deliver service through in-person, telephone, and digital member interactions; build relationships by identifying needs and recommending appropriate products and services.
Open consumer and business membership accounts; assist with account maintenance, problem resolution, and service requests.
Support consumer loan applications and related documentation, and conduct consultative conversations about deposit, lending, and relationship-growth opportunities.
Follow up with members, document interactions in designated systems, and promote Credit Union products and services through referrals, education, and relationship management.
Support branch service, production, and member-experience goals.
Process deposits, withdrawals, loan payments, check cashing, and account-maintenance transactions; maintain accurate balancing records.
Perform vault, ATM, branch-capture, balancing, and reconciliation activities as assigned; handle operational exceptions and authorized overrides within delegated authority limits.
Demonstrate proficiency with branch technology, systems, and equipment; support branch readiness, operational compliance, and audit preparedness.
Follow Credit Union policies, procedures, and regulatory requirements.
Mentor peers, support onboarding for newly hired Universal Bankers, and reinforce service standards, sales practices, operational procedures, and member-engagement expectations.
Assist with training, knowledge sharing, and skill development; collaborate with the Universal Banker Manager on development opportunities and operational challenges.
Promote teamwork, collaboration, and a positive branch culture.
Meet individual production goals related to memberships, deposits, lending, referrals, debit activation, and other established measures; generate referrals and relationship opportunities.
Support business-development and community-engagement activities, member traffic flow, phone coverage, appointments, and branch execution.
Rotate among transaction, office, lending, and service responsibilities according to member and branch needs; provide coverage at other locations as needed.
Support the Universal Banker Manager by reinforcing operational expectations, service standards, and branch routines.
Communicate member concerns, operational issues, staffing challenges, and process-improvement opportunities to branch leadership.
Serve as a branch resource during high demand, staffing shortages, or employee transitions, and assist with onboarding and training as directed.
Maintain current SAFE Act NMLS registration, notify the Credit Union within 30 days of changes that must be reflected on the registry, and comply with related policies and procedures.