Universal Banker II

Peapack Private Bank & Trust•Chatham Township, NJ

10d•$41,556 - $48,000

About The Position

The Universal Banker II provides exceptional service to existing and potential clients and manages the client experience by identifying cross-sell opportunities, referring clients to partner business lines, and completing service requests and transactions. Within approved limits, the role assumes management responsibilities when the Retail Private Banker and Retail Client Experience Manager are absent. The position calls for strong communication skills, enthusiasm, technological aptitude, and the ability to recognize sales and deposit-growth opportunities while consistently exceeding client expectations and demonstrating the bank’s “Clients First” and “One Team” principles. The role develops and manages consumer and business account relationships, helps clients use branch technology, opens bank products, processes transactions, and supports daily branch operations. It also involves transaction oversight, cash-vault and reporting duties, end-of-day proofing, client confidentiality, regulatory compliance, and maintaining current knowledge of banking policies and regulations. The position requires a Notary Public commission and includes assisting branch management, Community Bankers, and Commercial Loan Officers with business calls to existing and prospective clients. The employer describes its culture as focused on employee and client well-being, inclusion, teamwork, transparent communication, feedback, hospitality, community service, and environmental awareness. The role requires flexibility to work the listed banking hours, including Saturday mornings. The approximate pay range is $41,556 to $48,000, with an opportunity to earn performance-based incentives.

Requirements

High school diploma, GED, or equivalent.
Maintain a Notary Public commission.
Maintain customer files.
Flexibility to work the stated banking hours: Monday, Tuesday, Wednesday, and Friday 8:30 a.m.–5 p.m.; Thursday 8:30 a.m.–6 p.m.; and Saturday 8:30 a.m.–12 p.m.
Strong communication skills and technological aptitude.
Ability to recognize sales and deposit-growth opportunities and exceed client expectations.
Ability to fulfill client needs, work collaboratively, and build effective relationships internally and externally.
Willingness to learn bank products, procedures, and services and to give and receive feedback.
Initiative to improve client experience and team efficiency.
Integrity, adaptability, work commitment, sound judgment, and a positive approach in all situations.
Willingness to dress and behave professionally.
Ability to comply with internal policies and external regulations and maintain knowledge of applicable banking regulations.

Nice To Haves

Customer experience in retail or hospitality.
Banking experience.

Responsibilities

Deliver service according to client preferences while following required service protocols and best practices.
Learn current branch technology, introduce it to clients, and encourage and educate them on its use.
Develop, expand, and manage consumer and business account relationships, focusing on clients’ financial-product needs.
Identify clients with additional profit potential and develop plans to expand those relationships.
Participate in ongoing training and regular sales meetings.
Understand partner business lines and the bank’s products and services to identify expressed and unexpressed client needs.
Open offered products, including checking, money market, CDs, IRAs, Netteller, and debit cards, and complete credit-card and loan applications.
Process deposits, withdrawals, transfers, loan payments, IRA and CD transactions, and account closures and maintenance.
Provide supervisory transaction overrides and reviews when the Retail Private Banker and Retail Client Experience Manager are absent.
Assist with daily branch operations, including reporting, audits, proving the main cash vault, preparing cash shipments, and ordering coin and currency as needed.
Ensure work is processed and proofed at the end of the day.
Maintain the confidentiality of the bank and its clients and provide courteous, efficient, proactive service.
Apply critical thinking, logic, and reasoning to identify solutions and approaches to problems.
Comply with internal policies and external regulations and apply relevant policies and procedures in practice.
Stay current with banking regulations, including Reg. DD, Reg. CC, BSA, CRA, the Right to Financial Privacy Act, and FDIC insurance provisions.
Maintain customer files.
Maintain a Notary Public commission.
Assist Branch Management, Community Bankers, and Commercial Loan Officers on business calls to existing and potential clients.
Adapt to changing priorities, pursue learning and improvement, use AI and technology tools responsibly, take ownership, exercise sound judgment, and provide personalized service.