Universal Banker II

Home Bank•Abita Springs, LA

13h

About The Position

The Universal Banker II performs routine branch operations and builds long-term customer relationships by providing complete and efficient customer service. The role assists with account maintenance and works as part of a team to support a high level of customer satisfaction. Responsibilities include teller operations and opening deposit accounts. The position also requires knowledge of deposit and lending products, effective customer communication, sound judgment, awareness of potential fraud, and discretion with confidential information. The Universal Banker II may mentor newly hired or promoted team members and perform other duties assigned by leadership.

Requirements

High school diploma or equivalent.
At least 1 year of general cash-handling, sales, and customer service experience.
Good analytical and problem-solving skills, including the ability to diagnose, resolve, or escalate critical situations.
Ability to work expected Banking Center operating hours, including Saturday depending on market and location.
Strong knowledge of daily branch, vault, and ATM operations.
Good credit is required; a credit report is required for employment.

Nice To Haves

At least 1 year of previous banking experience is strongly encouraged.

Responsibilities

Handle lobby, drive-thru, night deposit, and bank-by-mail customer transactions promptly and accurately in accordance with bank policies and procedures.
Count, verify, and package coins and currency; balance the cash drawer; and assist with ATM balancing and replenishment.
Assist with daily vault duties as needed and potentially serve as vault custodian.
Process daily teller work and ensure debits and credits balance according to established policies and guidelines.
Provide comprehensive, prompt, and efficient customer service in all transactions.
Engage customers in conversations to build relationships, determine financial needs, and make recommendations.
Contribute to banking center success by achieving assigned branch and line-of-business referral goals.
Maintain working knowledge of deposit and lending products and services, and use bank systems to open deposit accounts, perform maintenance, and enroll customers in services.
Communicate clearly and effectively with customers and employees, verbally and in writing, and carry out instructions.
Work independently or as part of a team with little to no direct supervision.
Mentor newly hired or promoted team members in support of Home Bank values.
Use good judgment, remain alert to potential fraud, and protect confidential information.
Maintain a neat workstation and keep necessary supplies organized and available.
Perform other duties as required or assigned by leadership.