Universal Banker II

Home Bank•Parks, LA

10d

About The Position

The Universal Banker II performs routine branch operations and builds long-term customer relationships by providing complete, efficient customer service. The position assists with account maintenance and works as part of a team to help maintain a high level of customer satisfaction. Responsibilities include teller operations and opening deposit accounts. The role requires working expected Banking Center hours, including Saturdays depending on the market and location, and may require travel.

Requirements

High school diploma or equivalent.
At least 1 year of general cash-handling, sales, and customer-service experience.
Good analytical and problem-solving skills, including the ability to diagnose, resolve, or escalate critical situations.
Ability to work expected Banking Center hours, including Saturdays depending on the market and location; travel may be required.
Strong knowledge of daily branch, vault, and ATM operations.
Clear and effective verbal, written, and interpersonal communication skills; ability to carry out instructions and communicate clearly with customers and employees.
Self-directed and motivated, with the ability to work independently or as part of a team with little to no direct supervision.
Good credit; a credit report is required for employment.

Nice To Haves

At least 1 year of previous banking experience is strongly encouraged.

Responsibilities

Promptly and accurately process lobby, drive-thru, night-deposit, and bank-by-mail customer transactions in accordance with Home Bank policies and procedures.
Handle cash, including counting, verifying, and packaging currency and coins; balance the cash drawer daily; and assist with ATM balancing and replenishment.
Assist with daily vault duties as needed and potentially serve as vault custodian.
Process daily teller work and ensure debits and credits balance according to established policies and guidelines.
Provide comprehensive, prompt, and efficient customer service in all transactions in accordance with policy and procedure.
Engage customers in conversations to build relationships, identify financial needs, and make recommendations.
Help the banking center succeed by meeting assigned branch and line-of-business referral goals.
Maintain working knowledge of the bank’s deposit and lending products and services, and use bank systems to open deposit accounts, perform account maintenance, and enroll customers in services.
Mentor newly hired or promoted team members in support of Home Bank values.
Use good judgment, remain alert to potential fraud, and handle confidential information discreetly.
Maintain a neat workstation and keep necessary supplies organized and available to present a professional environment.
Perform other duties as required or assigned by leadership.