Universal Banker - (Southshore Locations)

Gulf Coast Bank & Trust Company•Gretna, LA

About The Position

The Universal Banker provides quality, accurate, and timely customer service while processing financial transactions and informing customers about products, services, and benefits. The role handles teller transactions and related cash controls, maintains the security of cash and confidential records, and supports customers’ banking needs, including opening accounts and referring or cross-selling products and services. The position also participates in client onboarding and campaigns, including calling clients, and performs additional duties as assigned.

Requirements

High school diploma or equivalent.
Excellent verbal communication and math skills.
Strong sales skills and openness to needs-based customer selling.
Proficiency with technology.
Trustworthiness and ability to act with integrity.
Thorough understanding of customer service.
Ability to travel if required to perform essential job functions.
Ability to work under stress and meet deadlines.
Ability to read and interpret documents if required to perform essential job functions.
Ability to sit for prolonged periods at a desk and work on a computer may be required.
Ability to lift, move, or carry approximately 15 pounds if required to perform essential job functions, subject to reasonable accommodation.

Responsibilities

Cash checks and disburse funds after verifying signatures and sufficient funds.
Accept deposits and confirm transaction accuracy.
Evaluate checks for valid endorsements, dates, recipient identification, bank names, and legality.
Prepare, verify, and issue cashier’s checks, bank money orders, and similar instruments.
Balance cash drawers at the end of shifts and count daily inventories of cash and official items.
Maintain a work area that safeguards negotiable items and confidential records.
Accurately process credit and debit transactions, including cash, checking and savings deposits and withdrawals, endorsements, and loan transactions.
Meet regulatory requirements in a timely manner, including CTR requirements.
Maintain appropriate cash supplies, secure the teller area, and follow security policies and procedures.
Verify night depository envelopes and bags and maintain accurate transaction logs.
Provide customer service and platform support, including opening checking and savings accounts and CDs and cross-selling products and services.
Proactively inform clients about products and services, identify financial needs, and make referrals when warranted.
Explain product benefits, changes, restrictions, requirements, and other relevant information to clients.
Cross-sell and refer clients to other lines of business to generate new business and deepen relationships.
Participate in client onboarding and campaigns, including calling clients.
Deliver excellent customer service to bank customers.
Perform additional duties as assigned.