Universal Banker - (Southshore Locations)

Gulf Coast Bank & Trust•Gretna, LA

10d

About The Position

The Universal Banker provides quality, accurate, and timely customer service by processing financial transactions and sharing information about the bank’s products, services, and benefits. The role handles teller transactions and related security and balancing tasks, while also supporting customer needs through account opening, product education, cross-selling, referrals, client onboarding, and campaigns. The position requires trustworthiness, integrity, strong customer service, communication, math, sales, and technology skills. It also involves meeting applicable regulatory requirements and being able to perform the stated mental and physical functions, with accommodation where applicable. Gulf Coast Bank & Trust Company and its subsidiaries state a commitment to a diverse and inclusive workforce and equal employment opportunities.

Requirements

High school diploma or equivalent.
Excellent verbal communication and math skills.
Strong sales skills and openness to needs-based customer selling.
Proficiency with technology.
Trustworthiness and ability to act with integrity.
Thorough understanding of customer service.
Ability to travel if required to perform essential job functions.
Ability to work under stress and meet deadlines.
Ability to read and interpret documents if required to perform essential job functions.
Ability to sit for prolonged periods and work on a computer may be required.
Ability to lift, move, or carry approximately 15 pounds if required to perform essential job functions; accommodation may be provided where applicable.

Responsibilities

Cash checks and disburse funds after verifying signatures and sufficient funds; accept deposits and confirm transaction accuracy.
Evaluate checks for endorsements, dates, recipient identification, bank names, and legality.
Prepare, verify, and issue cashier’s checks, bank money orders, and similar items.
Balance cash drawers at the end of shifts and count daily inventories of cash and official items.
Maintain a work area that protects negotiable items and confidential records.
Conduct credit and debit transactions, including cash receipts and payments, checking and savings deposits and withdrawals, endorsement checks, and loan transactions; meet regulatory requirements, including CTR requirements, in a timely manner.
Maintain an appropriate cash supply, keep the teller area secure, and follow security policies and procedures.
Verify night depository envelopes and bags and maintain accurate transaction logs.
Provide customer service and platform support, including opening checking and savings accounts and CDs and cross-selling products and services.
Proactively inform clients about products and services, identify financial needs through client profiling, and make referrals when appropriate.
Explain product benefits, changes, restrictions, requirements, and other relevant product and service information to clients.
Cross-sell and refer clients to other lines of business to generate new business and deepen existing relationships.
Participate in client onboarding and campaigns, including calling clients.
Deliver excellent customer service to bank customers.
Perform additional duties as assigned.