Universal Banker

American Bank & Trust•Lisbon, ND

14d•Onsite

About The Position

The Universal Banker interacts with customers in a courteous, professional, and friendly manner to identify their needs, provide appropriate products, and connect them with relevant bank services. The position performs teller duties and customer service in the teller line, handles IRA distributions and sales, processes debit card requests, and assists customers with internet banking and other retail technology products. It also maintains specified risk-related files and customer records. The role supports teamwork, represents the Bank at community events, participates in Retail meetings and required training, and follows compliance procedures. Additional job-related duties may be assigned. Work is primarily performed within the Bank during normal business hours, with some Saturday work and possible unscheduled evening and weekend work. Occasional out-of-town and overnight business travel may be required.

Requirements

High school diploma or equivalent.
Strong communication skills.
Customer-service focus.
Ability to maintain confidentiality of customer information.
Resourcefulness, organization, and ability to multitask.
Effective problem-solving and decision-making skills.
Strong attention to detail.
Strong ethical focus.
Ability to lift and move up to 20 pounds of office supplies and equipment.
Some bending, turning, and twisting are required.
Work on some Saturdays is required; unscheduled evening and weekend work may be needed.
Occasional out-of-town and overnight business travel may be required.

Nice To Haves

Customer service and/or retail cashier experience preferred.
Prior banking experience helpful.

Responsibilities

Identify customers’ needs and provide suitable products or cross-sell or refer them to appropriate areas of the Bank for solutions.
Perform teller duties and provide customer service in the teller line.
Handle IRA distributions and sales and stay current by attending IRA sessions.
Process debit card requests, including activation, closure, deletion, hot card requests, and research of customer issues.
Connect customers to Internet Banking and other retail technology products and assist with related banking issues.
Maintain risk-related files for dormant, negative, and write-off accounts, as well as Money Service Business, Cash Management, Merchant Source Capture, and Consumer Source Capture customers.
Develop relationships with other bank employees to enhance teamwork.
Represent the Bank at civic and community events.
Participate in Retail meetings, follow compliance procedures, and complete required training.
Perform other duties as assigned.
Meet or exceed annual goals, comply with regulatory requirements, meet sales and growth goals, balance efficiently and accurately with quarterly offages below three, and achieve at least three referrals quarterly.