Universal Banker

Midland States Bank • Arnold, MO

13d • $20 - $22

About The Position

The Universal Banker Trainee delivers customer experiences to current and potential customers, communicates effectively, understands the bank’s products and services, and identifies referral opportunities. Employees remain in trainee status until they demonstrate the ability to use needs-based questioning to match customers with suitable products and services and regularly meet or exceed performance and production goals set by the Banking Center Manager.

The role includes processing deposits and check-cashing transactions, maintaining an accurate cash drawer, supporting basic deposit-account openings and maintenance under the monitoring and coaching of a senior employee, and developing product knowledge and sales performance. The position may involve serving as a backup teller at other bank locations, participating in customer outreach and community activities, and traveling occasionally for training, team meetings, or work within the market. The employee must comply with applicable regulations, including the Bank Secrecy Act.

Requirements

• Sales and customer service background.
• Ability to stand for extended periods of time.
• Ability to lift and transport coin and currency bags weighing 25 to 50 pounds as required.

Nice To Haves

• Multilingual speakers are encouraged to apply.

Responsibilities

• Receive cash and checks for deposit, verify amounts and endorsements, review checks for possible fraud and holds, and examine cash for counterfeit bills.
• Cash customer checks in accordance with bank policy, enter transactions into the computer system, and issue receipts.
• Provide accurate customer service and balance the cash drawer throughout the day to reduce and eliminate teller differences.
• Develop knowledge of deposit and lending products and services.
• Use needs-based questioning to identify appropriate products, deepen customer relationships, determine customer needs, and refer business to partners.
• Assist with basic deposit-account openings and maintenance requests under the monitoring and coaching of a senior-level employee.
• Develop sales and product knowledge to achieve personal and team goals, and track sales and opportunities in customer information software.
• Participate in onsite customer visits promoting the Employee Perks at Work Program and Merchant Services.
• Conduct outbound teleconsulting to promote and expand current client relationships.
• Participate in weekly huddles and one-on-one coaching sessions.
• Provide relief or backup teller coverage at other Midland States Bank locations.
• Complete assigned learning activities on time.
• Demonstrate Midland States Bank core values and support the bank’s culture.
• Participate in bank-sponsored community activities and initiatives.
• Travel occasionally for training and team meetings, and periodically to locations within the market as needed.
• Work in a Midland office when required to support collaboration and internal and external customers.
• Maintain compliance with applicable regulations, including the Bank Secrecy Act.
• Perform other duties as assigned.

Benefits

• Comprehensive healthcare and well-being benefits.
• Paid family leave.
• Generous paid time off.
• Banking perks.
• Employee Stock Purchase Plan.
• 401(k) plan with company match.
• May include the opportunity to participate in a Non-Qualified Deferred Compensation plan.
• Short-term incentives such as bonus and/or commission; may include long-term incentives such as stock awards. Incentives and benefits are subject to eligibility requirements.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed