Universal Banker Jobs

About The Position

Requirements

• High school diploma, GED, or equivalent required.
• Strong communication skills and ability to interact effectively with all levels throughout the organization.
• Ability to recognize sales and deposit growth opportunities and exceed client and prospect expectations.
• Ability to work within the stated banking hours, including Saturday hours.
• Ability to fulfill client needs and provide service to others, internally and externally.
• Willingness to receive and give feedback and to work with others to create a productive work environment.
• Initiative to improve the customer experience and team efficiency.
• Intellectual curiosity and willingness to learn the bank’s products, procedures, and services.
• Integrity, adaptability, work commitment, and positive performance in varied situations.
• Willingness to dress and behave professionally.
• Maintain customer files.
• Notary Public commission.
• Comply with applicable internal policies and external regulations.

Nice To Haves

• Customer experience in retail or hospitality is preferred.
• Banking experience is a plus.

Responsibilities

• Deliver service according to client preferences and follow required service protocols and best practices.
• Learn current branch technology, introduce it to clients, encourage its use, and explain how to use it.
• Develop, expand, and manage consumer and business account relationships, focusing on clients’ financial product needs.
• Identify clients with additional profit potential and develop plans to expand those relationships.
• Participate in ongoing training and regular sales meetings.
• Learn partner roles and the bank’s products and services to identify clients’ expressed and unexpressed needs.
• Open available products, including checking, money market accounts, CDs, IRAs, NetTeller, and debit cards, and complete credit card and loan applications.
• Process deposits, withdrawals, transfers, loan payments, IRA and CD transactions, and account closings and maintenance.
• Provide supervisory overrides and transaction reviews when the Retail Private Banker and Retail Client Experience Manager are absent.
• Assist with daily branch operations, including reporting, audits, proving the main cash vault, preparing cash shipments, and ordering coin and currency as needed.
• Ensure work is processed and proofed at the end of each day.
• Maintain the confidentiality of the bank and its clients while providing courteous and efficient service.
• Anticipate client needs when promoting bank products and services.
• Apply critical thinking, logic, and reasoning to identify solutions and approaches to problems.
• Comply with internal policies and external regulations, and apply policies and procedures appropriately.
• Stay current with banking regulations, including Reg. DD, Reg. CC, BSA, CRA, the Right to Financial Privacy Act, and FDIC insurance provisions.
• Maintain customer files and hold a Notary Public commission.
• Assist Branch Management, Community Bankers, and Commercial Loan Officers on calls to existing and prospective clients.
• Respond effectively to changing priorities and business needs; seek continuous learning and improvement; use AI and technology tools responsibly; exercise ownership and sound judgment; and provide thoughtful, proactive, personalized service.

Benefits

• Competitive compensation package with performance-based incentive opportunity.
• Generous paid time off program.
• Medical coverage.
• Dental coverage.
• Vision coverage.
• Maternity and paternity leave.
• Education reimbursement.
• Wellness programs.
• Employee Stock Purchase Program.
• 401(k) with a generous match.