Universal Banker II

Home Bank•Parks, LA

13d•Onsite

About The Position

The Universal Banker II performs routine branch operations and builds long-term customer relationships by providing complete, efficient customer service. The role assists with account maintenance, teller operations, and opening deposit accounts, while working as part of a team to support a high level of customer satisfaction. The position may involve working at the lobby, drive-thru, night deposit, or bank-by-mail channels, as well as supporting vault and ATM operations. The employee may mentor newly hired or promoted team members and must handle confidential information discreetly. Work hours follow the Banking Center’s hours of operation, including Saturdays depending on market and location. Travel may be required.

Requirements

High school diploma or equivalent.
At least 1 year of general cash-handling, sales, and customer-service experience.
Good analytical and problem-solving skills, including the ability to diagnose, resolve, or escalate critical situations.
Ability to work the expected Banking Center hours of operation, including Saturdays based on market and location.
Strong knowledge of daily branch, vault, and ATM operations.
Clear and effective verbal, written, and interpersonal communication skills, including the ability to follow instructions and communicate clearly with customers and employees.
Self-directed and motivated, with the ability to work independently or as part of a team with little to no direct supervision.
Good credit is required; a credit report is required for employment.

Nice To Haves

At least 1 year of previous banking experience is strongly encouraged.
Travel may be required.

Responsibilities

Promptly and accurately handle customer transactions through the lobby, drive-thru, night deposit, or bank-by-mail in accordance with bank policies and procedures.
Handle cash, including counting, verifying, and packaging coins and currency; balance the cash drawer daily; and assist with ATM balancing and replenishment.
Assist with daily vault duties as needed and may serve as vault custodian.
Process daily teller work and ensure debits and credits balance in accordance with established policies and guidelines.
Provide comprehensive, prompt, and efficient customer service in all transactions.
Engage customers in conversations to build relationships, identify financial needs, and make recommendations.
Support banking center success by achieving assigned branch and line-of-business referral goals.
Maintain working knowledge of the bank’s deposit and lending products and services, and use bank systems to open deposit accounts, perform maintenance, and enroll customers in services.
Mentor newly hired or promoted team members in support of Home Bank values.
Use good judgment, remain alert to potential fraud, and protect confidential information.
Maintain a neat workstation and keep necessary supplies organized and available.
Perform other duties as required or assigned by leadership.