Universal Banker

The Atlantic Federal Credit Union•Union, NJ

13d

About The Position

The Universal Banker provides personalized banking services to members and develops and maintains strong member relationships by assessing needs and offering Credit Union products and services. The role delivers high-quality service to existing and potential members and involves extensive telephone interactions. The position works with management and co-workers to support the Credit Union’s mission, contributing both individually and as part of a team.

Requirements

Minimum high school diploma or GED equivalent.
At least two years of experience at a financial institution performing similar job functions, or relatable experience.
Strong interpersonal skills, including oral and written communication, active listening, and a positive attitude and deportment.
Proficiency with Microsoft Excel and Word, and ability to learn new software programs as required.

Responsibilities

Build long-term financial relationships with members through the Credit Union’s consultative service culture.
Engage with members through various channels to identify needs and offer appropriate solutions.
Open and close deposit accounts and services; process loan requests, account servicing requests, and account maintenance requests.
Perform teller functions, including balancing a cash drawer and processing deposits, withdrawals, payments, and transfers.
Maintain knowledge of delivery channels, including online and mobile banking, branches, phone, and ATMs, to encourage member engagement and use.
Participate in outbound initiatives such as member engagement, networking, referral generation, and member onboarding.
Achieve individual and branch goals established by management.
Process member requests promptly and efficiently, return calls the same day, serve as the point of contact for requests handled by other departments, and follow up after requests are completed.
Assist the branch supervisor with ordering and auditing cash and money orders, official checks, vault and ATM settlements, and other branch operations.
Follow regulatory requirements, departmental policies and procedures, and assigned compliance training.
Make sound decisions on member transactions, balancing member satisfaction with the Credit Union’s exposure to loss or fraud.
Support staff across departments as needed, including through scheduling flexibility, covering other branches or departments, and completing assigned tasks.
Represent the Credit Union positively and professionally, demonstrating composure and sensitivity in interactions with members and colleagues.