UNIVERSAL BANKER I

Hawthorn Bank•Independence, MO

13d

About The Position

This position provides customer service in the Bank’s Banking Centers and helps customers benefit from the Bank’s products and services. It is accountable for customer-centric, needs-based sales and referrals, and requires preparing, entering, and modifying information in computer systems. Work follows standard operating policies and procedures, with independent judgment and discretion required for assigned tasks. Deviations from normal procedures and questions are referred to a supervisor. The role performs a broad range of universal banking and safe deposit functions, including opening, modifying, and closing customer accounts and certificates; assisting with customer transactions and inquiries; handling ATM/ITM and vault cash; and supporting branch operations. It also involves leading assigned staff in daily tasks, resolving customer and operational problems, and complying with banking regulations, policies, and procedures. The position requires a high school diploma or GED, additional post-high-school education or training, and at least two years of financial institution or similar work experience. Formal training may substitute for work experience on a year-for-year basis. Prior sales experience, a valid driver’s license, and Notary Certification within three months of appointment are also required. The role may require work before or after normal business hours and occasional overnight travel for training events. The work environment is usually moderately noisy, and the job has specified physical demands, including occasional lifting of 25–50 pounds.

Requirements

High school graduation or GED certification, plus additional post-high-school education and/or training.
At least two years of work experience in a financial institution or similar work; formal training may substitute on a year-for-year basis.
Prior sales experience.
Possess or obtain Notary Certification within three months of appointment.
Valid driver’s license.
Ability to read and interpret business, professional, technical, and governmental materials; write reports, business correspondence, and procedure manuals; and present information and respond to questions.
Ability to perform arithmetic with whole numbers, fractions, and decimals; compute rates, ratios, and percentages; and interpret bar graphs.
Ability to solve practical problems, handle concrete variables in situations with limited standardization, and interpret written, oral, diagrammatic, or schedule-form instructions.
Ability to operate office and bank equipment, including computers and printers, calculators, telephones, fax machines, copiers, scanners, check encoders, coin machines, currency counters, debit/credit card scanners, dollies, safe deposit and vault timers, televisions, and security systems.
Basic personal computer knowledge, including Microsoft applications.
Ability to work before or after normal business hours; occasional overnight travel may be required for training seminars, conferences, or workshops.
Ability to meet the stated physical demands, including occasional lifting and/or moving of 25–50 pounds.

Responsibilities

Know and understand the Bank’s products and services to meet customer needs; participate in sales promotions, huddle meetings, sales meetings, and meetings with the manager; and consistently use Synapsys and Customer Needs Assessments.
Provide memorable customer service and ensure customer onboarding and retention processes are completed and documented in Synapsys; use the Consumer Complaint/Comment process and work toward resolution.
Open, modify, and close accounts; enter account data; assist customers with account reconciliation and statements; receive and place check orders; support tellers with check decisions and transaction policy explanations; answer inquiries in person and by telephone; transfer funds; assist with PINs; explain bank products and services; process stop-payment and forged-account requests; sign official checks; process direct deposit applications, CTR and SAR reports, night deposit arrangements, savings bond redemptions, loan packets and applications, and wire transfers.
Perform safe deposit clerk functions in accordance with established policies and procedures.
Open, modify, and close certificates of deposit and IRAs; complete paperwork and data entry; issue receipts; and calculate and process disbursements, including principal, payable interest, penalties, and tax withholdings.
Open and close branches according to procedures; supervise assigned staff; ensure teller drawer and coin vault security; use dual-control procedures; and perform administrative duties assigned by the branch manager.
Balance ATMs/ITMs, prepare and verify currency, and resolve related problems.
Balance vault cash and cash recyclers; maintain logs and bank slips; order and ship currency; buy, sell, verify, and bundle currency; open and close the vault; and maintain security cameras.
Make decisions on daily transactions; exercise discretionary authority; lead staff in daily tasks; troubleshoot and resolve problems; handle unhappy customers professionally and diplomatically; and assign tasks and ensure their completion by deadlines.
Perform duties associated with Notary Public certification.
Comply with banking regulations, policies, and procedures.
Maintain education and professional expertise through relevant seminars, conferences, workshops, and involvement in professional, civic, and community groups; review technical bulletins and newsletters and distribute relevant information to employees.