Universal Banker I

First Federal Bank of Louisiana•Lake Charles, LA

1d•Onsite

About The Position

First Federal Bank of Louisiana is seeking a Universal Banker I for its Nelson Office in Lake Charles, Louisiana. The role serves new and existing consumer and commercial customers with courtesy and professionalism, identifies customer financial needs, performs paying and receiving transactions, and supports branch staff. The position combines teller duties with basic account maintenance and requires adherence to the Bank’s Customer Service Standards, policies, procedures, and assigned compliance training. The bank is a locally owned, full-service community bank with more than 75 years of community service, over $1 billion in assets, and 16 offices across Southwest and Central Louisiana. It offers retail and commercial products and investment services.

Requirements

High school diploma or GED.
At least six months of cash-handling and related customer-service experience.
Ability to perform the essential duties satisfactorily; reasonable accommodations may be made for individuals with disabilities.

Nice To Haves

Previous bank teller experience preferred.

Responsibilities

Greet customers in person and by telephone, determine the nature of their business, provide information, or route calls appropriately.
Receive checking and savings deposits; verify cash and endorsements, confirm identification for cash back, and issue deposit receipts.
Review deposited checks, determine funds availability in accordance with regulations, and complete hold notices.
Process savings withdrawals, cash checks, redeem U.S. Savings Bonds, and process cash advances while verifying endorsements, identification, and transaction validity.
Identify counterfeit currency and potentially fraudulent checks, and verify endorsements.
Answer customer questions about account interest rates, service charges, and account history while following disclosure and privacy requirements.
Identify customer financial needs, cross-sell bank products and services, and refer customers to relevant bank specialists, including insurance and investment representatives.
Sell and prepare official bank checks, order checks for customers, and sell Visa gift cards.
Issue and maintain debit and ATM cards.
Accept loan payments and collection items, verify payment amounts, and issue receipts.
Assist with opening the night depository and handle customers’ night deposit bags.
Balance the cash drawer daily, including periodic trail balancing and check batching; secure the drawer, maintain cash limits, and buy and sell currency from the vault.
Maintain currency, official check, Visa gift card, and ATM logs.
Perform basic account maintenance and complete e-call tickets for debit-card or credit-card travel exceptions.
Follow teller and new-account policies and procedures, as well as branch opening, closing, and security procedures.
Provide access to safe deposit boxes and close boxes as needed.
Count and roll loose coins and prepare change orders.
Type and mail routine correspondence and affidavits; make copies and scan documents.
Comply with job-related Bank Secrecy Act policies and procedures.
Complete assigned compliance training on time and in accordance with Bank policy.