Universal Banker I

SouthState Bank•Palm Coast, FL

1d•Onsite

About The Position

The Universal Banker serves as a full-service, single point of contact in a branch for SouthState customers’ financial needs. The position combines Teller and Financial Services Representative (FSR) responsibilities, providing customer service for transactions and account management while helping attract, expand, and retain customer relationships and contribute to the bank’s financial growth. The role requires knowledge of the bank’s products and services, the ability to identify customer needs and make appropriate referrals, and the ability to help customers understand and enroll in self-service technology. The Universal Banker follows banking regulations, security and audit procedures, and branch policies. Duties may also include vault or back-up vault responsibilities and other assigned work. The position is most likely based in an open lobby with an individual workstation inside a heated and cooled facility. Travel may be required for meetings or training.

Requirements

High school diploma or equivalent.
One year of teller or cash-handling experience and six months of customer relationship-building or sales experience.
Demonstrated expertise in Teller II and basic FSR job functions.
Cash-handling, sales, and customer-service experience.
Good interpersonal and computer skills.
Ability to read, write, speak, and understand English.
Ability to lift up to 50 pounds and stand and/or sit for long periods.
Ability to access and interpret information on computer screens and documents, reports, and cash denominations, and to identify customers.

Nice To Haves

Previous banking experience preferred.

Responsibilities

Serve customers quickly, accurately, efficiently, and confidentially according to South State Bank Service Standards.
Understand and explain the bank’s products and services, including their features, benefits, rules, regulations, and pricing.
Identify customer needs and seek opportunities to expand customer relationships through referrals.
Maintain a neat and professional appearance in accordance with bank policy.
Follow applicable banking regulations, including Regulation CC and the Bank Secrecy Act.
Develop knowledge of customer-facing technology and discuss and enroll customers in self-service options.
Process savings, checking, and loan account transactions; cash checks; process savings withdrawals within assigned limits; and sell certified checks.
Maintain an orderly work area, balance transactions daily, and follow procedures to minimize errors and maintain workflow.
Follow branch security and audit procedures and understand the operation of security devices.
Open deposit accounts and handle services such as stop payments, wire transfers, and other maintenance within assigned limits.
Explain bank policies and procedures to customers and resolve complaints courteously and discreetly, referring difficult problems to other sources when appropriate.
Show appreciation for customers’ time and business and provide a business card if one has not already been given.
Ensure records, reports, and correspondence resulting from customer development efforts are accurate, timely, and properly distributed.
May assist with guiding and training new tellers, providing safe deposit box access, servicing or balancing ATMs, and using the branch capture system.
May perform vault or back-up vault responsibilities and other duties as assigned.
Attend required training and complete assigned regulatory compliance training and policy acknowledgements.
Travel to meetings or training as needed.