Universal Banker I
About The Position
The Universal Banker I is a customer-facing role providing friendly, efficient service to existing and prospective customers. The position performs frontline banking functions, including teller services, opening and maintaining accounts, explaining and promoting products and services, and managing cash in vaults and teller drawers. The associate also supports branch management and helps customers address their financial needs. The role requires compliance with bank policies, procedures, regulations, disclosures, and consumer privacy requirements, as well as performing duties related to the Bank Secrecy Act under the guidance of the BSA Officer. Work is in a typical office or bank environment, with regular travel between branches. The position is 32–40 hours per week; evening work and a Saturday rotation may be required.
Requirements
- High school diploma or General Education Degree (GED).
- One to two years of banking experience.
- Previous cash-handling experience.
- Strong customer service focus.
- Excellent interpersonal, written, and verbal communication skills.
- Strong analytical skills and sound judgment.
- Advanced organizational and time-management skills.
- Proficiency in Microsoft Office products.
Nice To Haves
- Minimum one to two years in a customer-contact or sales position, or equivalent.
Responsibilities
- Comply with policies, procedures, disclosures, regulations, and consumer privacy requirements.
- Provide customer services and explain available products and services.
- Gather customer information to process new and existing accounts, and open and maintain accounts.
- Proactively cross-sell products and services based on customer needs.
- Use product and procedural knowledge to identify, mitigate, and resolve customer problems.
- Perform teller duties.
- Refer customers to appropriate bank personnel to meet their financial needs.
- Investigate and correct errors.
- Input wire transfer requests.
- Verify money received or sent for deposit in the vault at designated times.
- Balance the vault and branch daily and maintain predefined cash limits.
- Review and complete branch reports.
- Provide overrides and transaction decisions to tellers within assigned procedural limits.
- Assist management as needed.
- Drive proactive sales conversations through internal and outbound interactions, including outbound calling, service-to-sales, teller interactions, appointment setting, and lobby engagement.
- Perform Bank Secrecy Act-related duties under the guidance of the BSA Officer.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
