Universal Banker I
About The Position
Ameris Bank’s Universal Banker I serves as a consultant to customers by conducting financial profiles, identifying needs, and recognizing cross-selling and up-selling opportunities. The role seeks to attract, expand, and retain customer relationships while contributing to the financial growth of the banking center. It serves as both a Teller and Personal Banker to support customers and team needs, and performs other projects and duties as assigned. The position requires customer service experience and a high school diploma or GED. A bachelor’s degree in business or a related field is preferred, as is cash handling or sales experience. The employee works with customers and colleagues, supports teller-line operations when needed, and may provide backup support to other branches and employees.
Requirements
- At least 1 year of customer service experience.
- High school diploma or GED.
- Ability to develop and maintain collaborative relationships as a motivated team player.
- Strong written and verbal communication skills.
- Intermediate PC proficiency.
- Intermediate proficiency in Google Docs and Microsoft Office products.
Nice To Haves
- Cash handling or sales experience.
- Bachelor’s degree in business or a related field.
Responsibilities
- Establish, expand, and retain high-value consumer and business client relationships to support the financial growth of the banking center.
- Communicate proactively with current and prospective clients to educate them, ensure understanding, resolve issues, build loyalty, and solicit feedback.
- Use need-based sales techniques and customer financial profiles to identify products and services that meet customer needs and grow relationships.
- Maintain working knowledge of banking products and promotions.
- Open new accounts and service existing accounts.
- Meet defined sales and service goals.
- Recommend branch budget needs and ways to improve the client experience to supervisors.
- Understand root causes of customer service issues and implement resolutions, involving supervisors in more complex issues.
- Conduct onboarding activities for new clients.
- Provide backup support to other branches and employees as needed.
- Work on the teller line as needed, including operating the teller drawer, researching cash discrepancies, and handling complex customer transactions.
- Perform accurate transactions, balance each day, and verify cash totals.
- Scan daily proof work to the remote capture machine.
- Assist and train colleagues and serve as a mentor.
- Practice ethical sales behaviors in accordance with the Bank’s Core Values of Integrity and Honesty.
- Perform other projects and duties as assigned.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Life insurance at no additional cost
- Accidental death and dismemberment coverage
- Long-term disability coverage
- Paid sick and vacation leave
- 11 holidays
- Volunteer/service day
- Employee stock purchase plan
- 401(k) retirement plan with a 50% match on the first 8% of employee contributions
- Flexible spending accounts
- Health savings account
- Health reimbursement arrangement
- Supplemental life and other insurance plans
- Identity theft protection
- Pet insurance
- Legal insurance
- Employee assistance program
- Employee advocacy program
- Entertainment discounts through Tickets at Work
- AT&T employee discount
- Wellness discounts for medical premiums and other rewards
- Employee referral incentive
- Education assistance
- Employee Resource Groups
- Free interest checking
- Free safe deposit box
- Free money orders, travelers’ checks, and cashier checks
- Discount on mortgage origination fee
- Free online banking and unlimited online bill payment
- Employee banking perks
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
