UNIVERSAL BANKER I

Hawthorn Bank•Independence, MO

11d•Onsite

About The Position

The Universal Banker I provides customer service in the Bank’s Banking Centers and helps customers make use of the Bank’s products and services through customer-focused, needs-based sales and referrals. The role prepares, inputs, and modifies information in computer systems and follows standard operating policies and procedures, using independent judgment and discretion as needed. Questions or deviations from normal procedures are referred to a supervisor. The position handles a broad range of customer and banking transactions, including account servicing, teller support, safe deposit functions, certificates of deposit and IRAs, ATM/ITM and vault operations, and wire transfers. It also supports branch operations, leads staff in daily tasks, resolves customer and operational issues, and performs duties associated with Notary Public certification. The role requires compliance with banking regulations and policies and procedures. The work is performed in a banking center. The noise level is usually moderate. The position may require work before or after normal business hours and occasional overnight travel for training seminars, conferences, or workshops.

Requirements

High school graduation or GED, plus additional post-high-school education and/or training.
At least two years of work experience in a financial institution or similar work; formal training may substitute for required work experience on a year-for-year basis.
Prior sales experience.
Possess or obtain Notary Certification within three months of appointment.
Valid driver’s license.
Ability to read, analyze, and interpret business, professional, technical, and governmental materials; write reports, correspondence, and procedure manuals; and present information and respond to questions.
Ability to perform arithmetic, calculate rates, ratios, and percentages, and interpret bar graphs.
Ability to solve practical problems and interpret written, oral, diagrammed, or scheduled instructions.
Ability to operate office and bank equipment, including a computer, printer, 10-key calculator, telephone, fax machine, copier, document scanner, check encoder, coin machine, currency counter, debit/credit card scanner, dolly, safe deposit timer, vault timer, television, and security system.
Basic personal-computer knowledge, including Microsoft applications.
Regularly talk or hear; frequently walk, sit, and use hands to finger, handle, or feel; occasionally stand, reach, climb or balance, and stoop, kneel, crouch, or crawl.
Occasionally lift and/or move up to 25–50 pounds.
Required vision abilities include close, distance, color, peripheral, and depth vision, and the ability to adjust focus.
Ability to work before or after normal business hours and occasionally travel overnight for training seminars, conferences, or workshops.

Responsibilities

Know and understand the Bank’s products and services to meet customer needs; participate in sales promotions, meetings, and manager one-on-ones; and consistently use Synapsys and Customer Needs Assessments.
Provide memorable customer service, complete and document customer onboarding and retention in Synapsys, and use the Consumer Complaint/Comment process to support resolution.
Open, modify, and close accounts; perform related data entry; help customers reconcile accounts; print statements; order checks; and explain transaction policies and procedures.
Answer customer inquiries in person and by telephone, identify customers by name, transfer funds, assist with PIN changes, explain Bank products and services, and process stop-payment and forged-account requests.
Sign official checks, process direct deposit applications and reports such as CTRs and SARs, establish night deposit customers, redeem savings bonds, distribute loan packets, assist with loan applications, and obtain information and process wire transfers.
Perform safe deposit clerk functions in accordance with established policies and procedures.
Open, modify, and close CDs and IRAs; complete paperwork and data entry; issue receipts; and calculate and process disbursements, including principal, interest, penalties, and tax withholdings.
Open and close branches according to standard procedures; supervise assigned staff; ensure teller drawer and coin-vault security; follow dual-control procedures; and perform administrative duties assigned by the branch manager.
Balance ATMs/ITMs, prepare and verify currency, and resolve related problems.
Balance vault cash and cash recyclers, maintain logs and bank slips, order and ship currency, buy, sell, verify, and bundle currency, open and close the vault, and maintain security cameras.
Make decisions about daily transactions, exercise discretionary authority, lead staff in daily tasks, troubleshoot and resolve problems, handle unhappy customers professionally, and assign tasks and ensure timely completion.
Perform duties associated with Notary Public certification and comply with banking regulations, policies, and procedures.
Maintain professional expertise through job-related seminars, conferences, workshops, and involvement in professional, civic, and community groups; review technical bulletins and newsletters and distribute information to employees.