Universal Banker I

Metro City Bank•Norcross, GA

2d•Onsite

About The Position

The Universal Banker provides services to branch customers, including teller transactions, opening new accounts, changing customer addresses, and responding to inquiries. The role promotes positive relationships with customers and coworkers, contributes to team workflow, and may train new employees or assist coworkers. It may also include opening or closing the bank. The position handles teller transactions and vault opening and closing, promotes and explains banking products, and sells products. It prepares customer wire transfers and performs required OFAC verification. The banker must comply with BSA/AML requirements, gather required Customer Identification Program data for wire and monetary instrument transactions, verify customer information when opening accounts, conduct risk assessments and due diligence, maintain customer information, and report suspicious activity to the BSA Officer. The role requires professional communication, customer focus, personal integrity, respect for confidentiality and cultural differences, teamwork, knowledge of job-related policies and regulations, and continued learning about the bank’s products, services, procedures, and compliance requirements. The work takes place in a professional environment and routinely involves standard office equipment.

Requirements

High school diploma or equivalent.
Previous customer service experience.
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
Ability to write routine reports and correspondence.
Ability to speak effectively before customers or employees.
Knowledge of policies, procedures, and regulations related to the job.
Product, operational, and technical knowledge needed to perform the job and use technology appropriately.
Familiarity with BSA/AML requirements and related concepts and reporting requirements, including CIP, customer risk assessment and due diligence, CTR, OFAC, monetary instrument purchases, wire transfers, account opening, and suspicious activity reporting.
Ability to maintain confidentiality, accept responsibility for work, and provide accurate, detailed service.
Ability to work effectively with others and prioritize customer satisfaction.

Nice To Haves

Previous teller experience.
Bilingual skills in English/Korean or English/Chinese.

Responsibilities

Promote and maintain positive relations with contacts, customers, and potential customers.
Contribute as a team member to allocating and coordinating workflow.
May train new employees and answer coworkers’ questions.
May be responsible for opening and closing the bank.
Perform teller transactions and open and close the vault.
Promote, explain, and sell banking products.
Prepare customer wire transfers and complete required OFAC verification before submission.
Perform duties in compliance with BSA/AML regulations and requirements.
Obtain adequate CIP data for wire and monetary instrument transactions.
Collect proper customer information and perform OFAC verification before opening accounts.
Perform customer risk rating assessments and due diligence.
Maintain and update customer information.
Monitor and report suspicious activity to the BSA Officer.
Provide quality customer service and communicate with customers and coworkers professionally.
Remain current on bank communications and assigned compliance courses.