220 PERSONAL BANKERS - UNIVERSAL BANKER 1
About The Position
The Universal Banker I is a foundational retail banking position that delivers client service while supporting efficient, accurate, and compliant branch operations. The role combines teller and personal banking duties, including processing transactions, opening and maintaining accounts, answering inquiries, and supporting relationship development. The position upholds Bank policies, regulatory requirements, security procedures, and service standards while contributing to branch performance and representing the Bank professionally in the community. This is primarily branch-based work involving frequent standing and walking, occasional sitting, and lifting up to approximately 15–20 pounds. The role may include alternating Saturday coverage.
Requirements
- Minimum of one year of teller, banker, or equivalent customer service experience.
- High school diploma or equivalent required.
- Working knowledge of teller and personal banking procedures, products, and services.
- Understanding of Federal and State regulations affecting retail banking operations.
- Strong interpersonal, verbal, and written communication skills.
- Ability to perform detailed mathematical and financial transactions accurately.
- Strong attention to detail and organizational skills.
- Ability to work independently with limited supervision and contribute to a team environment.
- Basic sales and relationship-building skills, including the ability to identify client needs.
- Professional demeanor and commitment to exceptional customer service.
- Ability to maintain confidentiality and appropriately handle sensitive information.
- Adaptability to changing priorities and operational needs.
- Proficiency using banking systems, teller platforms, and standard office technology.
Nice To Haves
- Prior experience in a sales or goal-oriented service environment.
- Bachelor’s degree.
- Notary designation.
- Registration with the Nationwide Mortgage Licensing System (NMLS), if required.
Responsibilities
- Deliver exceptional client service by accurately and promptly processing teller and personal banking transactions, including deposits, withdrawals, account openings, and basic loan applications.
- Perform teller duties, including cashing checks, issuing official checks and money orders, processing loan and utility payments, and balancing teller drawers daily.
- Open and maintain deposit accounts and prepare documentation for account setup, maintenance, direct deposits, wires, and related transactions.
- Respond to client inquiries, research account issues, and resolve errors promptly and professionally.
- Identify opportunities to deepen client relationships by cross-selling Bank products and services and referring clients to appropriate departments.
- Follow Bank policies, security procedures, and regulatory requirements, and safeguard confidential client information.
- Prepare accurate transaction records, settlements, and required documentation.
- Participate in required training and professional development activities.
- Assist with additional branch operations and duties as assigned.
- Represent the Bank professionally within the community.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
