220 PERSONAL BANKERS - UNIVERSAL BANKER 2

Bank of Labor•Kansas City, KS

13d•Onsite

About The Position

The Universal Banker II plays a dual-function role supporting teller and personal banking activities while delivering exceptional customer service and operational excellence. The position contributes to daily branch operations by handling complex transactions, opening and maintaining deposit accounts, supporting consumer lending activities, and identifying opportunities to deepen customer relationships. The Universal Banker II upholds the Bank’s professional image and ensures compliance with policies, procedures, and regulatory requirements. The position works primarily in a branch environment. The schedule typically includes full-time hours with rotating Saturdays and no on-call shifts.

Requirements

Minimum of two years of personal banker or equivalent retail banking experience.
High school diploma or equivalent required.
NMLS registration required.
Strong understanding of teller operations, personal banking services, and consumer lending products.
Ability to interpret policies, procedures, and regulatory requirements and apply them accurately.
Effective verbal and written communication skills.
High attention to detail with strong accuracy and balancing performance.
Ability to work independently with minimal supervision while remaining a collaborative team member.
Proficiency with bank systems, teller platforms, and general computer applications.
Ability to manage multiple priorities in a fast-paced environment.
Strong professionalism and judgment when handling confidential information.
Ability to represent the Bank positively in customer and community interactions.
Commitment to continuous learning and performance improvement.

Nice To Haves

Prior experience in a sales or incentive-based environment.
Bachelor’s degree or equivalent experience.
Notary certification.

Responsibilities

Deliver exceptional service by efficiently performing teller and personal banking transactions, including deposits, withdrawals, payments, and account servicing.
Accurately process cash transactions, verify endorsements, place holds in accordance with guidelines, and obtain required approvals.
Open and maintain consumer deposit accounts, explaining rates, fees, terms, and account features to clients.
Prepare and process account maintenance documentation, wire transfer requests, and required account-related paperwork.
Accept consumer loan applications, communicate loan decisions, and close installment, HELOC, and other consumer loans.
Respond to customer inquiries regarding account status, transaction research, and error resolution in a timely and professional manner.
Identify customer needs beyond the immediate transaction and refer or cross-sell additional Bank products and services, including Loans, Trust, Treasury, Investments, and Commercial services.
Support branch operations by completing audits, documentation reviews, and reports as assigned.
Maintain adherence to Bank security standards, confidentiality requirements, and Federal and State banking regulations.
Perform vault teller duties when assigned and assist with surprise cash audits in coordination with branch leadership.
Serve as a knowledgeable resource for teller and banking staff and assist with training or guidance as needed.
Participate in ongoing training to maintain proficiency in systems, products, services, and compliance requirements.
Act as a backup contact for branch alarms and assist with issue resolution in the absence of branch management when authorized.
Perform other branch-related duties as assigned to ensure efficient daily operations.