Universal Banker

The Atlantic Federal Credit Union•Union, NJ

13d•$19 - $23

About The Position

The Universal Banker provides personalized banking services to members, develops and maintains strong member relationships, assesses members’ needs, and offers Credit Union products and services. The role is responsible for providing high-quality service to existing and prospective members and involves extensive telephone interactions. The employee works with management and co-workers to support the Credit Union’s mission, both individually and as part of a team.

Requirements

High school diploma or GED equivalent.
At least two years of experience at a financial institution in similar job functions, or relatable experience.
Strong interpersonal skills, including oral and written communication, active listening, a positive attitude, and professional deportment.
Proficiency in Microsoft Excel and Word, with the ability to learn new software programs.

Responsibilities

Build long-term financial relationships with members by participating in the Credit Union’s consultative service initiatives, identifying needs across channels, and offering suitable solutions.
Open and close deposit accounts and services; process loan requests, account servicing requests, and account maintenance requests.
Perform teller duties, including balancing a cash drawer and processing deposits, withdrawals, payments, and transfers.
Maintain knowledge of delivery channels, including online and mobile banking, branches, telephone, and ATMs, to encourage member use and engagement.
Participate in outbound initiatives to develop new relationships and grow existing ones, including outreach, networking, referrals, and member onboarding.
Meet individual and branch goals established by management.
Provide prompt and efficient member service, return member calls the same day, act as the point of contact for requests handled by other departments, and follow up after requests are completed.
Assist the branch supervisor with ordering and auditing cash and money orders, official checks, vault and ATM settlements, and other branch operational tasks.
Follow regulatory requirements and departmental policies and procedures, complete assigned compliance training, and make sound decisions about member transactions while considering member satisfaction and Credit Union exposure to loss or fraud.
Support interdepartmental and intradepartmental staff as needed, including schedule flexibility, covering other branches or departments, and completing other assigned tasks.
Interact with members and colleagues with composure, sensitivity, and professionalism, and represent the Credit Union positively.