Universal Banker I- Fort Mill, SC

SouthState Bank•Fort Mill, SC

2d•Onsite

About The Position

The Universal Banker serves as a full-service, single point of contact in the branch for customers’ financial needs. The position combines Teller and Financial Services Representative (FSR) duties, providing customer service for transactions and account management while attracting, expanding, and retaining customer relationships and contributing to the bank’s financial growth. The role serves customers promptly, accurately, efficiently, and confidentially; explains the bank’s products and services; identifies customer needs and opportunities for referrals; and helps customers understand and enroll in self-service technology. It also requires compliance with banking regulations and branch security and audit procedures. Teller responsibilities include processing transactions, balancing transactions, cashing checks, processing withdrawals, selling certified checks, maintaining an orderly work area, and potentially assisting with teller training, safe deposit box access, ATM servicing, branch capture, and vault duties. FSR responsibilities include opening deposit accounts, handling account maintenance and services such as stop payments and wire transfers, explaining policies and procedures, resolving customer concerns, and ensuring customer-development records and correspondence are accurate and properly distributed. The position requires completing assigned onboarding, teller, banker, and regulatory compliance training. Work is generally performed at an individual workstation in an open branch lobby inside a climate-controlled facility. Travel may be required for meetings or training.

Requirements

High school diploma or equivalent.
One year of teller or cash-handling experience.
Six months of customer relationship-building or sales experience.
Demonstrated expertise in Teller II and basic FSR job functions.
Cash-handling, sales, and customer-service experience.
Good interpersonal and computer skills.
Ability to read, write, speak, and understand English.
Ability to lift up to 50 pounds and stand and/or sit for long periods.
Ability to access and interpret information on computer screens, documents, reports, and cash denominations, and identify customers.

Nice To Haves

Previous banking experience is preferred.

Responsibilities

Serve customers quickly, accurately, efficiently, and confidentially according to South State Bank service standards.
Understand and explain the bank’s products and services, including their features, benefits, rules, regulations, and pricing.
Identify customer needs and expectations and seek opportunities to expand relationships through referrals.
Maintain a neat and professional appearance in accordance with bank policy.
Follow applicable banking regulations, including Regulation CC and the Bank Secrecy Act.
Develop an understanding of customer-facing technology and discuss and enroll customers in self-service options.
Process transactions for savings, checking, and loan accounts.
Maintain an orderly work area and balance transactions daily.
Cash checks and process savings withdrawals within assigned limits and procedures; sell certified checks.
Potentially guide and train new tellers, allow access to safe deposit boxes, service or balance ATMs, and use the branch capture system.
Follow transaction, workflow, security, and audit procedures and understand branch security devices.
Open new deposit accounts and handle services such as stop payments, wire transfers, and other maintenance within assigned limits.
Explain policies and procedures, resolve customer problems and complaints courteously and discreetly, and direct customers with difficult problems to other sources for assistance.
Show appreciation for customers’ business and provide a business card if one has not already been given.
Ensure customer-development records, reports, and related correspondence are correct, timely, and properly distributed.
Perform additional duties as assigned, potentially including vault or backup vault responsibilities.
Attend required onboarding, teller, banker, and regulatory compliance training and acknowledge assigned policies.