Universal Banker I- Simpsonville, SC

SouthState Bank•Simpsonville, SC

5d•Onsite

About The Position

The Universal Banker serves as a full-service, single point of contact for SouthState customers’ financial needs in a branch. The role operates in a dual capacity as a Teller and Financial Services Representative (FSR), providing transactional and account-management services while attracting, expanding, and retaining customer relationships and contributing to the bank’s financial growth. The position serves customers accurately, efficiently, quickly, and confidentially; explains bank products and services; identifies customer needs and makes referrals; and develops an understanding of customer-facing technology to discuss and enroll customers in self-service options. The role also follows applicable banking regulations, security practices, audit procedures, and bank policies. Teller responsibilities include processing savings, checking, and loan transactions; cashing checks and processing withdrawals within assigned limits; selling certified checks; balancing transactions; maintaining an orderly work area; and potentially assisting with training tellers, safe deposit box access, ATM servicing, branch capture, and vault responsibilities. FSR responsibilities include opening deposit accounts and performing account services such as stop payments, wire transfers, and maintenance within assigned limits. The banker explains policies and procedures, resolves customer issues courteously, promotes relevant services, maintains accurate and timely customer-development records, and follows branch security and audit procedures. Other duties may be assigned. Travel may be required for meetings or training.

Requirements

High school diploma or equivalent.
One year of teller or cash-handling experience.
Six months of customer relationship-building or sales experience.
Demonstrated expertise in Teller II and basic FSR job functions.
Cash-handling, sales, and customer-service experience.
Good interpersonal skills and computer skills.
Ability to read, write, speak, and understand English.
Ability to lift up to 50 pounds and stand and/or sit for long periods.
Ability to access and interpret information on computer screens, documents, reports, and cash denominations, and identify customers.

Nice To Haves

Previous banking experience preferred.

Responsibilities

Serve customers quickly, accurately, efficiently, and confidentially according to South State Bank Service Standards.
Understand and explain bank products and services, including their features, benefits, rules, regulations, and pricing.
Identify customer needs and make referrals to expand customer relationships.
Maintain a neat and professional appearance in accordance with bank policy.
Follow applicable banking regulations, including Regulation CC and the Bank Secrecy Act.
Develop understanding of customer-facing technology and discuss and enroll customers in self-service options.
Process transactions for savings, checking, and loan accounts.
Maintain a neat and orderly work area.
Cash checks and process savings withdrawals within assigned limits and prescribed procedures.
Sell certified checks and balance transactions daily.
Follow policies and procedures to complete transactions, minimize operational errors, and maintain proper workflow.
Follow branch security and audit procedures and understand the operation of security devices.
Open new deposit accounts and perform services including stop payments, wire transfers, and other maintenance within assigned limits.
Explain bank policies and procedures to customers.
Resolve customer problems and complaints courteously and discreetly, directing customers with difficult issues to other sources for assistance.
Show appreciation for customers’ time and business and provide a business card when appropriate.
Ensure branch records, reports, and correspondence resulting from customer-development efforts are correct, timely, and properly distributed.
May assist in guiding and training new tellers.
May allow customers access to safe deposit boxes, service or balance ATMs, and utilize the branch capture system.
May have vault or backup vault responsibilities.
Complete required training and policy acknowledgements.
Travel to meetings or training as needed.
Perform other duties as assigned.