Universal Banker I

First Federal Bank of Louisiana•Alexandria, LA

3d•Onsite

About The Position

First Federal Bank of Louisiana is seeking a Universal Banker I for its Jackson Street Office in Alexandria, Louisiana. The role serves new and existing consumer and commercial customers with courtesy and professionalism, identifies customer financial needs, performs paying and receiving transactions, and supports branch staff. The position routinely combines teller duties with basic account maintenance while following the Bank’s Customer Service Standards and applicable policies and procedures. The Universal Banker I performs teller and customer-service transactions, answers account inquiries, assists customers with bank products and services, and refers customers to bank specialists as appropriate. The role also supports branch operations through cash management, account maintenance, recordkeeping, and adherence to security, compliance, and training requirements. The stated schedule is Monday through Friday, 7:45 a.m. to 5:15 p.m., with one early day.

Requirements

High school diploma or GED.
At least six months of cash-handling and related customer-service experience.
Ability to perform the essential duties satisfactorily; reasonable accommodations may be made for individuals with disabilities.

Nice To Haves

Previous bank teller experience.

Responsibilities

Greet customers in person and by telephone, determine the nature of their business, provide information, and route calls as appropriate.
Receive checking and savings deposits; verify cash, endorsements, and identification; and issue receipts.
Review deposited checks, determine funds availability according to regulations, and complete hold notices.
Process savings withdrawals, cash checks, redeem U.S. Savings Bonds, and process cash advances while verifying endorsements, identification, and transaction validity.
Identify counterfeit currency and potentially fraudulent checks, and check endorsements.
Answer customer inquiries about account interest rates, service charges, and account history in accordance with disclosure requirements and privacy policies.
Identify customer financial needs, cross-sell bank products and services, and refer customers to bank specialists, including insurance and investment representatives.
Sell and prepare official bank checks, order checks for customers, and sell Visa gift cards.
Issue and maintain debit and ATM cards, including completing e-call tickets for travel exceptions.
Accept loan payments and collection items, verify payment amounts, and issue receipts.
Assist with opening the night depository and handling customer night-deposit bags.
Balance and secure the cash drawer; perform periodic trail balancing and check batching; maintain daily cash limits; and buy and sell currency from the vault.
Maintain currency, official check, Visa gift card, and ATM logs.
Perform basic account maintenance functions.
Follow teller, new-account, branch opening and closing, and branch security policies and procedures.
Provide access to safe deposit boxes and close boxes as needed.
Count and roll loose coins and prepare change orders.
Type and mail routine correspondence and affidavits, make copies, and scan documents.
Comply with job-related BSA policies and procedures and complete assigned compliance training on time and according to Bank policy.