Universal Banker I

First Federal Bank of Louisiana•Alexandria, LA

4d•Onsite

About The Position

First Federal Bank of Louisiana is currently seeking a Universal Banker I at our Jackson Street Office, located in Alexandria, LA. First Federal Bank of Louisiana is a full-service, community bank with over 75 years of history, over one billion dollars in assets, and 16 offices serving Southwest and Central Louisiana. We offer comprehensive retail and commercial products, as well as investment services. Our mission is to empower people and places to realize their dreams through community-first banking.

Requirements

High school diploma or general education degree (GED)
Minimum of six (6) months cash handling and related customer service experience required

Nice To Haves

Previous bank teller experience preferred, but not required

Responsibilities

Serves new and existing customers, both consumer and commercial, with the highest level of courtesy and professionalism.
Identifies financial needs of customers and performs paying and receiving bank transactions to individual customers and commercial clients, as well as provides support to branch staff.
Demonstrates a high level of efficiency by routinely performing a combination of all teller and basic account maintenance duties.
Adheres to the Bank’s Customer Service Standards at all times.
Greets customers immediately, in-person and by telephone, and ascertains nature of business; gives information to callers or routes call accordingly.
Receives checking and savings deposits; verifies cash and endorsements, receives proper identification for cash back; and issues receipts of deposits.
Examines checks deposited and determines proper funds availability based on regulation requirements and completes hold notices.
Processes savings withdrawals; cashes checks; redeems U.S. Savings Bonds; processes cash advances; verifies endorsement, receives proper identification and ensures validity.
Identifies counterfeit currency; identifies fraudulent checks; checks for proper endorsements.
Answers customer account inquiries regarding interest rates, service charges and account history while complying with disclosure requirements and consumer privacy policies.
Identifies customer’s financial needs; cross-sells bank products and services; refers customers to FFBLA specialists who provide specific products or services, including insurance and investment representatives.
Sells and prepares official bank checks; orders check for customers; sells visa gift cards.
Issues Debit and ATM cards; performs Debit and ATM card maintenance.
Accepts loan payments and collection items; verifies payment amount and issues receipts.
Assists in opening night depository and works customer's night deposit bags.
Balances cash drawer daily, including periodic trail balancing and batching of checks; secures cash drawer and maintains daily cash limits; buys and sells currency from the vault.
Maintains appropriate currency logs, official check logs, visa gift card and ATM logs.
Performs basic account maintenance functions; completes e-call tickets on debit cards/credit cards for travel exceptions.
Follows all teller and new account policies and procedures, as well as opening and closing and branch security policies and procedures.
Provides access to safe deposit boxes; closes safe deposit boxes, as needed.
Counts and rolls loose coins; prepares change orders.
Types and mails routine correspondence and affidavits; makes copies and scans.
Complies with specific job related BSA policies and procedures.
Completes all assigned compliance training timely and in accordance with Bank policy.