Universal Banker I

CB&S Bank•Whiteville, TN

About The Position

The Universal Banker I serves as a customer ambassador, providing quality and efficient face-to-face banking service. The role primarily performs teller duties, with secondary responsibilities in new accounts. It requires understanding customers’ transaction needs, explaining available options, promoting relevant bank products and services, and directing customers to appropriate resources or channels. The position processes routine and specialized transactions, supports account opening and servicing, follows branch security and operational procedures, and ensures compliance with internal controls and policies. It also includes customer retention and business-development activities, referrals to bank specialists, required training, and participation in community affairs and civic organizations.

Requirements

High school graduate or equivalent.
One year of teller experience or relevant work experience, including clerical, administrative, cash handling, or customer service experience.
Ability to interact with customers in a professional and friendly manner.

Responsibilities

Provide courteous, accurate, and efficient customer service while handling transactions.
Process routine transactions, including cashing checks, accepting deposits and withdrawals, and processing loan payments.
Prepare cashier’s checks and cash advances, and perform ATM balancing.
Identify customers, validate and cash checks, accept cash and checks for deposit, and verify deposit slips.
Accurately balance an assigned cash drawer; may serve as Vault Teller or Vault Teller Backup and may operate and balance a Teller Cash Recycler (TCR).
Comply with internal controls, policies, procedures, and established branch procedures.
Answer questions about checking and savings accounts and other bank products, and attempt to resolve account issues.
Build knowledge of bank products and general banking through independent study and professional development courses; complete required monthly and quarterly training.
Process or report garnishments, tax levies, subpoenas, counterfeit currency reports, mail, night deposit logs, and negotiable instrument logs as required by branch procedures.
Open new accounts, explain financial institution products and services, gather information for new and existing accounts, and ensure deposits and accounts are properly processed.
Establish retirement accounts and arrange direct deposits.
Arrange and document special services, such as foreign currency exchanges.
Carry out client retention strategies and proactively seek new business.
Refer loans, outside lines of business, and other bank services to appropriate specialists.
May serve as Publicity Coordinator and/or Digital Champion.
Open and close the office in accordance with established security procedures.
Represent the financial institution in community affairs and civic organizations.
Perform other duties assigned by the supervisor.