Universal Banker I- Lady's Island, SC

South State Bank•Lady's Island, SC

3d•Onsite

About The Position

The Universal Banker serves as a full-service, single point of contact in the branch for SouthState customers’ financial needs. The role combines Teller and Financial Services Representative (FSR) duties, providing customer service for transactions and account management while attracting, expanding, and retaining customer relationships and contributing to the bank’s financial growth. The position requires knowledge of the bank’s products and services, banking regulations, and customer-facing technology. The Universal Banker identifies customer needs, makes referrals, processes banking transactions, opens deposit accounts, handles account maintenance, and resolves customer concerns. Additional responsibilities may include vault or backup vault duties and other assigned work. The role includes required SouthState training and regulatory compliance classes. Travel may be required for meetings or training. The position is based at 189 Sea Island Parkway, Lady’s Island, South Carolina 29907, and is most likely performed in an open lobby area at an individual workstation inside a heated and cooled facility.

Requirements

High school diploma or equivalent.
One year of teller or cash-handling experience.
Six months of customer relationship-building or sales experience.
Demonstrated expertise in Teller II and basic FSR job functions.
Experience in cash handling, sales, and customer service.
Good interpersonal skills and computer skills.
Ability to read, write, speak, and understand English.
Ability to lift up to 50 pounds, stand and/or sit for long periods, access and interpret information on computer screens and documents, read reports and cash denominations, and identify customers.

Nice To Haves

Previous banking experience preferred.

Responsibilities

Serve customers quickly, accurately, efficiently, and confidentially according to South State Bank Service Standards.
Know the bank’s products and services, including their features, benefits, rules, regulations, pricing, and basic descriptions.
Identify customer needs and expectations, seek opportunities to expand customer relationships, and make referrals in line with position goals.
Maintain a neat and professional appearance in accordance with bank policy.
Know and ensure compliance with banking regulations, including Regulation CC and the Bank Secrecy Act.
Develop an understanding of customer-facing technology and discuss and enroll customers in self-service options.
Process transactions for savings, checking, and loan accounts.
Maintain a neat and orderly work area.
May assist in guiding and training new tellers.
May allow customers access to safe deposit boxes.
Cash checks and process savings withdrawals within assigned limits and prescribed procedures.
Sell certified checks and balance transactions daily.
May service or balance ATMs and may use the branch capture system.
Follow policies and procedures for transactions, operational error reduction, and proper workflow.
Follow branch security and audit procedures and understand security devices.
Open new deposit accounts and handle services such as stop payments, wire transfers, and other maintenance functions within assigned limits.
Explain policies and procedures to customers as necessary.
Resolve customer problems and complaints courteously and discreetly; direct customers with difficult problems to other sources for assistance.
Show appreciation for customers’ time and business and provide a business card if one has not already been given.
Ensure branch records, reports, and correspondence resulting from customer development attempts are accurate, timely, and properly distributed.
Perform vault or backup vault responsibilities if assigned, and other duties as assigned.
Attend required orientation, teller and banker foundations, regulatory compliance, policy acknowledgment, and any additional required training.
Travel to meetings or training as needed.