Universal Banker I- Beaufort, SC

SouthState Bank•Beaufort, SC

1d•Onsite

About The Position

The Universal Banker serves as a full-service, single point of contact in the branch for customers’ financial needs, working in both teller and financial services representative capacities. The role provides exceptional service for transactions and account management while attracting, expanding, and retaining customer relationships and contributing to the bank’s financial growth. The position processes transactions, opens deposit accounts, handles account maintenance and other services within assigned limits, identifies customer needs, makes referrals, explains bank policies and services, and resolves customer concerns. It also follows banking regulations and branch security, audit, and operational procedures, and develops familiarity with customer-facing technology and self-service options. The position is based at the Beaufort, South Carolina branch. Travel may be required for meetings or training. Training includes new team member orientation, teller and banker foundations, assigned regulatory compliance training, and policy acknowledgements; additional training may depend on experience.

Requirements

High school diploma or equivalent.
One year of teller or cash-handling experience.
Six months of customer relationship-building or sales experience.
Demonstrated expertise in Teller II and basic FSR job functions.
Experience with cash handling, sales, and customer service.
Good interpersonal skills.
Good computer skills.
Ability to read, write, speak, and understand English.
Ability to lift up to 50 pounds.
Ability to stand and/or sit for long periods.
Ability to access and interpret information on computer screens, documents, reports, and cash denominations, and to identify customers.

Nice To Haves

Previous banking experience preferred.

Responsibilities

Serve customers quickly, accurately, efficiently, and confidentially according to SouthState service standards.
Understand bank products and services, including their features, benefits, rules, regulations, and pricing.
Identify customer needs by listening and seek opportunities to expand relationships through referrals.
Maintain a neat and professional appearance.
Follow banking regulations, including Regulation CC and the Bank Secrecy Act.
Develop knowledge of customer-facing technology and explain and enroll customers in self-service options.
Process transactions for savings, checking, and loan accounts.
Maintain a neat and orderly teller work area.
May guide and train new tellers.
May provide customers access to safe deposit boxes.
Cash checks and process savings withdrawals within assigned limits and procedures.
Sell certified checks and balance transactions daily.
May service or balance ATMs and use the branch capture system.
Follow transaction, workflow, security, and audit procedures and help minimize operational errors.
Open new deposit accounts and handle services such as stop payments, wire transfers, and other account maintenance within assigned limits.
Explain policies and procedures to customers.
Resolve customer problems and complaints courteously and discreetly, referring customers with difficult problems to other sources as appropriate.
Show appreciation for customers’ time and business and provide a business card if one has not already been given.
Ensure branch records, reports, and correspondence arising from customer development attempts are accurate, timely, and properly distributed.
May perform vault or backup vault responsibilities.
Perform other duties as assigned.
Travel to meetings or training as needed.