Universal Banker I- Lady's Island, SC

SouthState Bank•Beaufort, SC

1d•Onsite

About The Position

The Universal Banker serves as a full-service, single point of contact for SouthState customers’ financial needs. Working in the dual capacity of Teller and Financial Services Representative (FSR), the role provides customer service for transactions and account management, attracts and expands customer relationships, and contributes to the bank’s financial growth. The position handles banking transactions, deposit account openings and maintenance services, customer questions and complaints, and referrals to meet customer needs. It also supports compliance with banking regulations and branch security and audit procedures, and helps customers understand and enroll in self-service technology options. Additional responsibilities may include vault or backup vault duties and other assigned work. The role is based at an individual workstation in an open lobby inside a heated and cooled facility. Travel may be required for meetings or training.

Requirements

High school diploma or equivalent.
One year of teller or cash-handling experience and six months of customer relationship-building or sales experience.
Demonstrated expertise in Teller II and basic FSR job functions.
Experience in cash handling, sales, and customer service.
Good interpersonal skills and computer skills.
Ability to read, write, speak, and understand English.
Ability to lift up to 50 pounds and stand and/or sit for long periods.
Ability to access and interpret information on computer screens, documents, reports, and cash denominations, and to identify customers.

Nice To Haves

Previous banking experience preferred.

Responsibilities

Serve customers quickly, accurately, efficiently, and confidentially according to SouthState service standards.
Understand and explain bank products and services, including their features, benefits, rules, and pricing.
Identify customer needs and expectations, seek opportunities to expand relationships, and make referrals.
Maintain a neat and professional appearance in accordance with bank policy.
Follow applicable banking regulations, including Regulation CC and the Bank Secrecy Act.
Develop an understanding of customer-facing technology and discuss and enroll customers in self-service options.
Process transactions for savings, checking, and loan accounts; cash checks; process savings withdrawals within assigned limits; sell certified checks; and balance transactions daily.
Maintain an orderly teller work area and follow transaction procedures to minimize errors and maintain workflow.
Follow branch security and audit procedures and understand security devices.
Open new deposit accounts and handle services such as stop payments, wire transfers, and other maintenance functions within assigned limits.
Explain policies and procedures to customers, resolve problems and complaints courteously and discreetly, and direct customers with difficult issues to other sources for assistance.
Show appreciation for customers’ time and business and provide a business card when appropriate.
Ensure records, reports, and correspondence resulting from customer development attempts are correct, timely, and properly distributed.
May guide and train new tellers, allow customers access to safe deposit boxes, service or balance ATMs, and use the branch capture system.
May perform vault or backup vault responsibilities and other duties as assigned.
Attend required orientation, teller, banker, and regulatory compliance training, and acknowledge assigned policies.
Travel to meetings or training as needed.