Universal Banker I- Walterboro, SC

SouthState Bank•Walterboro, SC

2d•Onsite

About The Position

The Universal Banker serves as a full-service, single point of contact in a branch for customers’ financial needs. The position combines Teller and Financial Services Representative (FSR) duties, providing customer service for transactions and account management. The Universal Banker works to attract, expand, and retain customer relationships and contribute to the bank’s financial growth. The role serves customers accurately, efficiently, quickly, and confidentially; understands and explains the bank’s products, services, policies, and procedures; identifies customer needs and makes referrals; and supports customers in using self-service technology. The Universal Banker also follows applicable banking regulations, security procedures, and audit practices. Teller responsibilities include processing account transactions, cashing checks, handling withdrawals, selling certified checks, balancing transactions, maintaining an orderly workstation, and potentially servicing ATMs, using branch capture systems, assisting with safe deposit box access, or guiding new tellers. FSR responsibilities include opening deposit accounts, performing account maintenance and services such as stop payments and wire transfers, explaining procedures, resolving customer concerns, and maintaining accurate customer-development records and correspondence. Additional duties may include vault or back-up vault responsibilities and other assigned work. The position is based at a branch workstation in an open lobby area inside a heated and cooled facility. Travel may be required for meetings or training. The role requires lifting up to 50 pounds and the ability to stand or sit for extended periods, as well as to access and interpret information on screens and documents and identify customers.

Requirements

High school diploma or equivalent.
One year of teller or cash-handling experience.
Six months of customer relationship-building or sales experience.
Demonstrated expertise in Teller II and basic FSR job functions.
Experience in cash handling, sales, and customer service.
Good interpersonal skills.
Good computer skills.
Ability to read, write, speak, and understand English.
Ability to lift up to 50 pounds.
Ability to stand and/or sit for long periods.
Ability to access and interpret information on computer screens, documents, reports, and cash denominations, and to identify customers.

Nice To Haves

Previous banking experience.

Responsibilities

Serve customers quickly, accurately, efficiently, and confidentially in accordance with South State Bank Service Standards.
Understand the bank’s products and services, including their features, benefits, rules, regulations, and pricing.
Identify customer needs and expectations and make referrals to expand customer relationships.
Maintain a neat and professional appearance in accordance with bank policy.
Comply with banking regulations, including Regulation CC and the Bank Secrecy Act.
Understand customer-facing technology and discuss and enroll customers in self-service options.
Process transactions for savings, checking, and loan accounts.
Maintain a neat and orderly work area.
Potentially guide and train new tellers.
Potentially allow customers access to safe deposit boxes.
Cash checks and process savings withdrawals within assigned limits and procedures.
Sell certified checks and balance transactions daily.
Potentially service or balance ATMs and use the branch capture system.
Follow transaction policies and procedures, minimize operational errors, and maintain proper workflow.
Follow branch security and audit procedures and understand the use and operation of security devices.
Open new deposit accounts and handle services such as stop payments, wire transfers, and other account maintenance within assigned limits.
Explain policies and procedures to customers as needed.
Resolve customer problems and complaints courteously and discreetly, and direct customers with difficult problems to other sources for assistance.
Show appreciation for customers’ time and business and provide a business card if one has not already been given.
Ensure branch records, reports, and correspondence resulting from customer development attempts are correct, timely, and properly distributed.
Potentially perform vault or back-up vault responsibilities.
Complete other duties as assigned.
Attend required training and complete assigned regulatory compliance training and policy acknowledgements.
Travel to meetings or training as needed.