Universal Banker I - Lake City, SC

SouthState Bank•Lake City, MN

2d•Onsite

About The Position

The Universal Banker serves as a full-service, single point of contact in the branch for customers’ financial needs. The role combines Teller and Financial Services Representative (FSR) responsibilities, providing customer service for transactions and account management while helping attract, expand, and retain customer relationships and contribute to the bank’s financial growth. The position serves customers quickly, accurately, efficiently, and confidentially; understands and explains the bank’s products and services; identifies customer needs and makes referrals; and follows applicable banking regulations, security requirements, and audit procedures. The Universal Banker also develops an understanding of customer-facing technology and helps enroll customers in self-service options. Teller duties include processing transactions for savings, checking, and loan accounts; cashing checks; processing withdrawals; selling certified checks; balancing transactions; and potentially servicing ATMs, using the branch capture system, assisting with safe deposit box access, or guiding and training new tellers. FSR duties include opening deposit accounts and handling services such as stop payments, wire transfers, and account maintenance within assigned limits; explaining policies and procedures; resolving customer concerns; and ensuring related records and correspondence are accurate, timely, and properly distributed. Additional responsibilities may include vault or backup vault duties and other assigned work. The role is located at the branch at 266 West Main Street, Lake City, South Carolina 29560. It is most likely performed at an individual workstation in an open lobby inside a heated and cooled facility. Travel may be required for meetings or training. The position requires lifting up to 50 pounds, standing and/or sitting for extended periods, accessing and interpreting information on screens and documents, reading cash denominations, and identifying customers.

Requirements

One year of teller or cash-handling experience.
Six months of customer relationship-building or sales experience.
Demonstrated expertise in Teller II and basic FSR job functions.
High school diploma or equivalent.
Experience in cash handling, sales, and customer service.
Good interpersonal skills and computer skills.
Ability to read, write, speak, and understand English.
Ability to lift up to 50 pounds and stand and/or sit for long periods.
Ability to access and interpret information on computer screens and documents, read cash denominations, and identify customers.

Nice To Haves

Previous banking experience preferred.

Responsibilities

Serve customers quickly, accurately, efficiently, and confidentially according to SouthState service standards.
Understand and explain the bank’s products and services, including their features, benefits, rules, regulations, and pricing.
Identify customer needs and expectations and seek opportunities to expand customer relationships through referrals.
Follow applicable banking regulations, including Regulation CC and the Bank Secrecy Act.
Develop understanding of customer-facing technology and discuss and enroll customers in self-service options.
Process savings, checking, and loan account transactions.
Maintain a neat and orderly work area and professional appearance.
Cash checks, process savings withdrawals within assigned limits, sell certified checks, and balance transactions daily.
Follow transaction policies and procedures to minimize errors and maintain workflow.
Follow branch security and audit procedures and understand security devices.
Open deposit accounts and handle stop payments, wire transfers, and other account maintenance within assigned limits.
Explain policies and procedures to customers and resolve problems and complaints with courtesy and discretion, referring difficult matters to other sources when appropriate.
Show appreciation for customers’ time and business and provide a business card when one has not already been given.
Ensure customer-development records, reports, and correspondence are correct, timely, and properly distributed.
May assist in guiding and training new tellers, provide access to safe deposit boxes, service or balance ATMs, or use the branch capture system.
May perform vault or backup vault responsibilities and other duties as assigned.
Attend meetings or training as needed, which may require travel.
Complete required orientation, foundation courses, regulatory compliance training, and assigned policy acknowledgements.