Universal Banker - Coop City
About The Position
The Universal Banker (UB) is a full-service, single point of contact for Apple Bank customers, providing prompt, courteous, and efficient service through monetary and account-related transactions. The role combines Customer Service Representative and Teller responsibilities, helping branch leadership deliver high-quality customer service. The Universal Banker supports branch sales and service by acquiring new clients, offering suitable Bank products and services, performing branch and platform functions, and processing account maintenance transactions. The successful candidate opens new accounts, resolves customer issues, and educates customers about Bank products and services. When appropriate, the UB may refer customers to a licensed representative of ABS Associates of NY, Inc. The role focuses on building long-term relationships based on trust and on providing solutions suited to clients’ needs.
Requirements
- High school diploma or GED.
- At least 1–2 years of retail banking experience combining Teller and Customer Service Representative experience.
- Prior experience fostering and developing strong customer relationships.
- Ability to develop and maintain detailed knowledge of banking products and services.
- Willingness to be cross-trained in other branch functions.
- Excellent problem-solving skills and ability to provide solutions to customer issues.
- Confident, professional, and positive demeanor with customers.
- Excellent interpersonal and verbal and written communication skills, including excellent phone skills.
- Strong organizational skills and attention to detail.
- Basic knowledge of Microsoft Office products, including Word, Excel, and PowerPoint.
- Sound judgment and discretion when using confidential information.
- Weekend work, extended hours, or coverage at neighboring branch locations may be required.
- Mandatory training may require occasional travel.
- Visa sponsorship is not available.
Nice To Haves
- General understanding of banking operations, including risk, compliance, fraud, and loss.
Responsibilities
- Provide friendly, professional customer service and resolve service-related issues promptly and efficiently.
- Communicate ethically and thoroughly the features and facts of the Bank’s products, accounts, and services to current and prospective clients.
- Identify opportunities to acquire new or additional banking relationships by understanding customer and prospect needs and offering suitable products and services.
- Make appropriate referrals to licensed representatives of ABS Associates of NY, Inc.
- Establish, retain, and deepen relationships with existing and potential customers to meet team sales and referral goals while providing quality service.
- Process Teller transactions according to established policies and procedures, prove daily transactions within a reasonable timeframe, and safeguard assigned cash and negotiable instruments.
- Assist with opening and closing the vault, safe, and ATM, and keep the customer area orderly and properly supplied.
- Communicate applicable disclosures, rules, regulations, and FDIC protection when opening new accounts.
- Maintain accurate new-account records and complete timely follow-up as needed.
- Follow regulatory, compliance, security, audit, code-of-conduct, and operational-control requirements to protect clients and Bank assets.
- Follow new-account procedures, including Customer Identification Program (CIP) and Bank Secrecy Act (BSA) requirements, to protect the Bank against loss.
- Assist in training and mentoring newly hired Tellers, Customer Service Representatives, and Universal Bankers.
- Maintain technical and professional knowledge by attending educational workshops.
- Perform additional duties as requested.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
