Universal Banker I - Lexington Sunset, SC

SouthState Bank•Lexington, KY

2d•Onsite

About The Position

The Universal Banker serves as a full-service, single point of contact for customers’ financial needs in a SouthState branch. The role combines Teller and Financial Services Representative (FSR) responsibilities, providing exceptional service for transactions and account management while helping attract, expand, and retain customer relationships and contribute to the bank’s financial growth. The Universal Banker processes deposits, withdrawals, checks, and other transactions; opens deposit accounts; handles account maintenance and services such as stop payments and wire transfers; and identifies customer needs and makes referrals. The role requires knowledge of bank products, services, policies, and regulations, along with the ability to explain procedures, resolve customer concerns, and help customers use self-service technology. Additional responsibilities may include vault or backup vault duties and other assigned work. The position is based in an open branch lobby with an individual workstation inside a climate-controlled facility. Travel may be required for meetings or training. The role requires lifting up to 50 pounds and the ability to stand and/or sit for extended periods.

Requirements

High school diploma or equivalent.
One year of teller or cash-handling experience.
Six months of customer relationship-building or sales experience.
Demonstrated expertise in Teller II and basic FSR job functions.
Experience in cash handling, sales, and customer service.
Good interpersonal skills and computer skills.
Ability to read, write, speak, and understand English.
Ability to lift up to 50 pounds and stand and/or sit for long periods.
Ability to access and interpret information on computer screens, documents, reports, and cash denominations, and identify customers.

Nice To Haves

Previous banking experience.

Responsibilities

Serve customers quickly, accurately, efficiently, and confidentially according to South State Bank Service Standards.
Understand bank products and services, including their features, benefits, rules, regulations, and pricing.
Identify customer needs and expectations, seek opportunities to expand relationships, and make referrals in line with position goals.
Maintain a neat and professional appearance in accordance with bank policy.
Know and comply with banking regulations, including Regulation CC and the Bank Secrecy Act.
Develop knowledge of customer-facing technology and discuss and enroll customers in self-service options.
Process transactions for savings, checking, and loan accounts.
Maintain a neat and orderly work area.
May assist in guiding and training new tellers.
May provide customers access to safe deposit boxes.
Cash checks and process savings withdrawals within assigned limits and prescribed procedures.
Sell certified checks and balance transactions daily.
May service or balance ATMs and use the branch capture system.
Follow transaction policies and procedures to minimize operational errors and maintain proper workflow.
Follow branch security and audit procedures and understand the operation of security devices.
Open new deposit accounts and handle services such as stop payments, wire transfers, and other account maintenance within assigned limits.
Explain policies and procedures to customers as needed.
Resolve customer problems and complaints courteously and discreetly, directing customers with difficult problems to other sources for assistance.
Show appreciation for customers’ time and business and provide a business card if one has not already been given.
Ensure branch records, reports, and correspondence resulting from customer development attempts are accurate, timely, and properly distributed.
May perform vault or backup vault responsibilities.
Complete other duties as assigned.
Attend required orientation, foundations, and regulatory compliance training, acknowledge assigned policies, and complete additional training as required.