Virtual Universal Banker
About The Position
The Virtual Universal Banker I builds, maintains, and strengthens consumer and business relationships by providing exceptional customer service and recommending suitable Croghan Colonial Bank products and services through virtual channels such as phone and instant-message chat. The role combines personalized service with financial knowledge to help customers make informed decisions and meet their financial needs. The position is based on-site in Fremont, Ohio. The schedule is Monday through Friday between 7:45 a.m. and 6:00 p.m., with Saturday work on a rotation. Opening and closing hours are rotated, and employees working Saturday receive a full day off during the week. Hours may vary depending on workload. Croghan Colonial Bank describes itself as a community-focused bank founded in 1888, serving Sandusky, Erie, Huron, Lucas, Ottawa, and Seneca Counties and beyond. The bank supports its communities through financial education, sponsorships, and volunteering.
Requirements
- High school diploma.
- 1–3 years of prior banking experience.
- Excellent judgment and decision-making skills.
- Strong communication skills.
- Ability to present a professional image.
- Ability to use sound judgment when resolving customer and employee issues.
- Ability to maintain a high level of confidentiality.
- Time-management and multitasking abilities.
- Ability to stay current with bank technology.
Responsibilities
- Build, maintain, and strengthen consumer and business customer relationships through virtual service.
- Discover customer needs and proactively recommend appropriate products and services.
- Meet or exceed established sales goals and track and report completed sales and referrals.
- Handle one customer at a time and turn service requests into opportunities to address financial needs.
- Use financial biographies to strengthen customer relationships and support future financial needs.
- Maintain thorough knowledge of consumer and business products and services, including digital products.
- Identify opportunities for revisions to deposit products and services and opportunities to refer customers to appropriate bank partners.
- Process IRA accounts, including transfers and rollovers.
- Understand the competition and identify sales opportunities for bank partners.
- Demonstrate peer leadership, provide guidance and training, and positively motivate peers.
- Work with the manager on the progress of sales initiatives.
- Comply with applicable laws and regulations, including the Bank Secrecy Act, the Patriot Act, and Office of Foreign Assets Control requirements.
- Complete compliance training relevant to the job.
- Maintain punctual and regular attendance.
Benefits
- Competitive salaries evaluated against benchmarked data.
- Incentive compensation program with annual opportunities for salary increases and bonuses.
- Medical, dental, and vision insurance.
- 401(k) with company match and additional annual contributions.
- Bank-provided group life insurance.
- Short-term and long-term disability programs.
- Vacation, paid federal holidays, and additional PTO.
- Community-based, hometown culture.
- Collaborative environment supportive of continual growth and development.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
