Universal Banker

Midland States Bank • Centralia, IL

13d • $19 - $22

About The Position

The Universal Banker Trainee delivers excellent experiences to current and prospective customers through effective communication, knowledge of bank products and services, and referrals based on customer needs. Employees remain in the trainee position until they demonstrate the ability to recommend appropriate products and services through needs-based questioning and regularly meet or exceed goals set by the Banking Center Manager.

The position handles teller transactions, supports basic deposit account openings and maintenance under senior employee monitoring and coaching, builds product and sales knowledge, and develops customer relationships. It also includes outbound teleconsulting, customer visits, participation in coaching and team meetings, and occasional travel for training, meetings, or coverage at other bank locations. The employee must comply with applicable regulations, including the Bank Secrecy Act, and model the bank’s core values.

Requirements

• Sales and customer service background.
• Ability to stand for extended periods of time.
• Ability to lift and transport coin and currency bags weighing between 25 and 50 pounds as required.
• Willingness to travel occasionally for training and team meetings and periodically to locations within the market as needed.

Nice To Haves

• Multilingual speakers are encouraged to apply.

Responsibilities

• Receive cash and checks for deposit, verify amounts and endorsements, review checks for possible fraud and holds, and examine cash for counterfeit bills.
• Cash checks in accordance with bank policy, enter transactions into the computer system, and issue receipts.
• Provide accurate customer service and balance the cash drawer throughout the day to reduce and eliminate teller differences.
• Build knowledge of deposit and lending products and services.
• Use needs-based questioning to identify appropriate products, deepen customer relationships, and refer customers to business partners.
• Assist with basic deposit account openings and maintenance requests with monitoring and coaching from a senior-level employee.
• Develop sales and product knowledge to achieve personal and team goals, and track sales and opportunities in customer information software.
• Participate in onsite visits to customers to promote the Employee Perks at Work Program and Merchant Services.
• Participate proactively in outbound teleconsulting to promote and expand current client relationships.
• Participate in weekly huddles and one-on-one coaching sessions.
• Provide teller relief or backup at other Midland States Bank locations.
• Complete assigned learning activities on time.
• Demonstrate and model Midland States Bank core values.
• Participate in bank-sponsored community activities and initiatives.
• Travel occasionally for training and team meetings and periodically to other locations within the market as needed.
• Work in a Midland office when needed to support collaboration and internal and external customers.
• Maintain compliance with applicable regulations, including the Bank Secrecy Act (BSA).
• Perform other duties as assigned.

Benefits

• Comprehensive healthcare and well-being benefits.
• Paid family leave.
• Generous paid time off.
• Banking perks.
• Employee Stock Purchase Plan.
• 401(k) plan with company match.
• May include the opportunity to participate in a Non-Qualified Deferred Compensation plan.
• Short-term incentives, such as bonus and/or commission; eligibility requirements apply.
• May include long-term incentives, such as stock awards; eligibility requirements apply.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed