Universal Banker

FIRSTBANK SOUTHWEST•Amarillo, TX

13d

About The Position

The Universal Banker introduces customers to products and services, develops customer relationships, and maximizes sales opportunities while processing deposits, withdrawals, and other financial transactions. The role splits time between Teller and Personal Banker functions and provides customer service to all customers. The position is based at Gem Lake in Amarillo, Texas. It is full-time, day shift, with no travel. The role has no supervisory responsibilities. A high school diploma or GED and three years of banking experience are required, or an associate degree and one year of banking experience. The role requires general computer skills, including Microsoft Word and Excel, and compliance with applicable banking regulations and bank policies. Physical requirements may include sitting or standing for long periods, sustained visual concentration at a computer, and extended keyboard use. The work may involve a high-stress environment. FirstBank Southwest provides equal employment opportunity and reasonable accommodations for qualified individuals with disabilities.

Requirements

High school diploma/GED or equivalent and at least 3 years of banking experience; alternatively, an associate degree and at least 1 year of banking experience.
General computer skills.
Microsoft Office skills, specifically Word and Excel.
Ability to sit or stand for extended periods, maintain sustained visual concentration while working at a computer, and type for extended periods.
Ability to work in a high-stress environment.

Responsibilities

Recognize customers’ financial needs and identify appropriate solutions.
Develop and maintain positive, long-term customer relationships.
Listen to and resolve customer complaints.
Prepare IRA accounts and transactions, including transfers, rollovers, conversions, death claims, contributions, and distributions.
Process deposits, withdrawals, and cash flow at a teller window.
Open checking, savings, money market, and certificate of deposit accounts.
Order checks and ATM/debit cards and provide starter checks for new accounts.
Explain, sell, and administer bank products.
Analyze customer information to identify opportunities to grow and expand services.
Identify cross-selling and referral opportunities through in-person efforts, cold calls, referrals, and marketing.
Understand the documentation required to open consumer and business accounts and maintain knowledge of consumer and business ownership types.
Assist customers with card disputes, fraudulent activity, and stop-payment processes.
Originate, process, and close consumer loans.
Accept deposits, verify cash, cash checks, and process loan payments.
Balance and service ATMs as needed.
Complete Currency Transaction Reports.
Maintain knowledge of and comply with Bank Secrecy Act requirements, including CIP and Beneficial Ownership processes.
Maintain knowledge of and comply with applicable banking regulations, bank policies, and procedures.
Market the Bank to gain new customers and maintain existing relationships.
Complete other duties as assigned.
Treat customers and fellow employees with respect and work to exceed customer expectations.
Conduct interactions honestly and ethically, take responsibility, lead by example, and work collaboratively as a team.
Share information proactively, pay attention to detail, solve problems, make sound decisions, manage and prioritize time, and perform multiple tasks simultaneously.
Arrive at work on time, comply with laws and regulations, and complete required training.