Floating Universal Banker - Richmond Hill, GA

SouthState Bank•Richmond Hill, GA

8d•Onsite

About The Position

The Universal Banker serves as a full-service, single point of contact in a branch for SouthState customers’ financial needs, performing both teller and financial services representative (FSR) functions. The role provides customer service for transactions and account management, builds and retains customer relationships, identifies customer needs, makes referrals, and contributes to the bank’s financial growth. This floating position travels among area offices to accommodate staffing needs and may also handle vault or backup vault responsibilities.

Requirements

High school diploma or equivalent.
One year of teller or cash-handling experience.
Six months of customer relationship-building or sales experience.
Demonstrated expertise in Teller II and basic FSR job functions.
Cash-handling, sales, and customer-service experience.
Good interpersonal and computer skills.
Ability to read, write, speak, and understand English.
Ability to lift up to 50 pounds and stand and/or sit for long periods.
Ability to access and interpret information on computer screens, documents, reports, and cash denominations, and to identify customers.

Nice To Haves

Previous banking experience.

Responsibilities

Serve customers quickly, accurately, efficiently, and confidentially according to South State Bank service standards.
Understand and explain the bank’s products and services, including their features, benefits, rules, regulations, and pricing.
Identify customer needs and seek opportunities to expand customer relationships through referrals.
Maintain a neat and professional personal appearance in accordance with bank policy.
Follow applicable banking regulations, including Regulation CC and the Bank Secrecy Act.
Develop an understanding of customer-facing technology and discuss and enroll customers in self-service options.
Process transactions for savings, checking, and loan accounts.
Maintain an orderly work area and, as needed, guide and train new tellers.
As needed, provide customers access to safe deposit boxes, cash checks, process savings withdrawals within assigned limits, sell certified checks, balance transactions daily, service or balance ATMs, and use the branch capture system.
Follow transaction policies and procedures to minimize operational errors and maintain proper workflow.
Follow branch security and audit procedures and understand the operation of security devices.
Open new deposit accounts and handle services such as stop payments, wire transfers, and other maintenance functions within assigned limits.
Explain policies and procedures to customers, resolve problems and complaints courteously and discreetly, and direct customers with difficult problems to other sources for assistance.
Show appreciation for customers’ time and business and provide a business card if one has not already been given.
Ensure records, reports, and correspondence resulting from customer development attempts are correct, timely, and properly distributed.
Float to different offices in the area to accommodate staffing needs.
Perform additional duties as assigned, which may include vault or backup vault responsibilities.