Floating Universal Banker- Evans Washington Rd, GA

South State Bank•Evans, GA

4d•Onsite

About The Position

The Universal Banker serves as a full-service, single point of contact in the branch for SouthState customers’ financial needs. The role combines Teller and Financial Services Representative (FSR) duties, providing customer service for transactions and account management while attracting, expanding, and retaining customer relationships and contributing to the bank’s financial growth. This floating position travels to different offices in an area to accommodate staffing needs and may include vault or backup vault responsibilities. The banker serves customers quickly, accurately, efficiently, and confidentially; understands the bank’s products, services, policies, and applicable regulations; identifies customer needs and makes referrals; and helps customers understand and enroll in self-service technology. Teller work includes processing account transactions, balancing transactions, maintaining an orderly work area, and following operational, security, and audit procedures. FSR work includes opening deposit accounts, handling account services and maintenance, explaining policies, resolving customer problems, and ensuring customer-development records and correspondence are accurate and timely. The position requires a high school diploma or equivalent, cash-handling, sales, and customer-service experience, and good interpersonal and computer skills. Previous banking experience is preferred. The role includes assigned training and may require travel to meetings or training. It is generally based in an open lobby with an individual workstation inside a heated and cooled facility.

Requirements

High school diploma or equivalent.
One year of teller or cash-handling experience.
Six months of customer relationship-building or sales experience.
Demonstrated expertise in Teller II and basic FSR job functions.
Cash-handling, sales, and customer-service experience.
Good interpersonal skills and computer skills.
Ability to read, write, speak, and understand English.
Ability to lift up to 50 pounds and stand and/or sit for long periods.
Ability to access and interpret information on computer screens, documents, reports, and cash denominations, and identify customers.

Nice To Haves

Previous banking experience.

Responsibilities

Serve customers quickly, accurately, efficiently, and confidentially according to SouthState service standards.
Understand bank products and services, including their features, benefits, rules, pricing, and definitions.
Identify customer needs and expectations, seek opportunities to expand relationships, and make referrals.
Maintain a neat, professional appearance in accordance with bank policy.
Follow banking regulations, including Regulation CC and the Bank Secrecy Act.
Understand customer-facing technology and discuss and enroll customers in self-service options.
Process savings, checking, and loan transactions; cash checks; process savings withdrawals within assigned limits; and sell certified checks.
Balance transactions daily and maintain a neat and orderly work area.
Follow transaction, workflow, security, and audit policies and procedures, minimizing operational errors.
May guide and train new tellers, allow customers access to safe deposit boxes, service or balance ATMs, and use the branch capture system.
Open new deposit accounts and handle services such as stop payments, wire transfers, and other maintenance functions within assigned limits.
Explain bank policies and procedures, resolve customer problems and complaints courteously and discreetly, and direct customers with difficult problems to other sources for assistance.
Show appreciation for customers and provide a business card if one has not already been given.
Ensure customer-development records, reports, and correspondence are correct, timely, and properly distributed.
Float to different offices in an area to accommodate staffing needs.
May perform vault or backup vault responsibilities.
Complete assigned training and perform other duties as assigned.
Travel to meetings or training as needed.